Online Store Technical Difficulties (Aug. 16)

[NOC_NA]

We are currently experiencing technical difficulties wherein there may be a significant delay in the delivery of account-wide items purchased from the Online Store.

A fix was implemented on Aug. 16, 2021 at 1:00 a.m. (PDT) in the affected area of the store. However, it may take up to a day in order for item deliveries to catch up and normalize.

We apologize for any inconvenience this may be causing, and we thank you for your patience and understanding. More information will be provided as the situation develops.

[Date & Time]
From Aug. 13, 2021 1:00 a.m. (PDT)
From Aug. 13, 2021 8:00 (GMT)
From Aug. 13, 2021 9:00 (BST)

[Details]
- There may be a significant delay in the delivery of account-wide items purchased from the Online Store.

[Cause]
Server program error

[Affected Service]
- Online Store

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*Updated: Aug. 16, 2021 at 5:00 p.m. (PDT) / Aug. 17, 2021 at 0:00 (GMT) / 1:00 (BST)
This announcement was originally published as a recovery notice, but it is actually the incident occurrence notice. We deeply apologize for the error.
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[NOC_NA]

We are pleased to announce that the Online Store technical difficulties listed below have been resolved.

We apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
From Aug. 13, 2021 1:00 a.m. to Aug. 16, 2021 10:30 a.m. (PDT)
From Aug. 13, 2021 8:00 to Aug. 16, 2021 17:30 (GMT)
From Aug. 13, 2021 9:00 to Aug. 16, 2021 18:30 (BST)

[Details]
- There was a significant delay in the delivery of account-wide items purchased from the Online Store.

[Cause]
Server program error

[Affected Service]
- Online Store