Hi I bought the ffxiv premium part to the app, was able to start filling up my right side chocobo saddle n what not. After about 4 days the app just wouldnt work. it got stuck on character selection screen. I uninstalled and reinstalled it and now its saying i need to buy premium again and cant access my right saddle bag? is this a bug?

During this week i did top up my ff14 sub. could this have broken it?

Thanks