Game hard freezes after 7 minutes

[illyafromslovenia]

game hard freezes after 7 minutes of playing (display and sound), after which i have to reset my pc using my power button. when i started playing more than 1 week ago the game ran fine with no problems, but after 3-4 days it started crashing more and more regulary. now it crashed everytime after 7 minutes. the first time i reinstalled it, it worked fine for 1 day and then it started crashing again.
things i did to try to fix it
-reinstal game 2x
-reinstall windows 1x
-lower settings
-disable all overlay programs and antivirus
-run in windowed and fullscreen mode
-updated all my drivers
-updated my windows
-event viewer shows no real errors except error id 65
-bought all expansions



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Luka\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/24/14 22:17:56 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8061.195MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9981.195MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 540.275GB SYSTEM_FREEDISC_SPACE 445.915GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 390.623GB SYSTEM_FREEDISC_SPACE 390.029GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6810)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2027.707 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4030.598 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0366524.inf_amd64_09ec4a1cc3957750\B369435\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0366524.inf_amd64_09ec4a1cc3957750\B369435\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0366524.inf_amd64_09ec4a1cc3957750\B369435\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0366524.inf_amd64_09ec4a1cc3957750\B369435\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.21026.2006
SYSTEM_GRAPHICS_DRIVER_DATE 7/6/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.5171
SYSTEM_GRAPHICS_DRIVER_DATE 11/4/2020 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND 6 - C24F390 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {12D5C4CC-B62B-4BF5-806F-495C880649CE}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/2/2021 02:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DCE8E1FA-85AD-497B-8B9F-3F351D17E4A8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9144.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2021 02:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BCCB8FE5-F9E9-4603-983E-15700E337F6A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9144.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3354C40-004B-11EC-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C49C0830-004B-11EC-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C49CA470-004B-11EC-8003444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C49D40B0-004B-11EC-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G402
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C526E310-004B-11EC-8005444553540000}
SYSTEM_INPUT_NAME Logitech USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 34 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C527A660-004B-11EC-8006444553540000}
SYSTEM_INPUT_NAME Logitech USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV Support Center - Google Chrome
FFXIVLauncher
Event Viewer
Microsoft Store
Microsoft Store
Settings
Settings
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Microsoft Edge
Microsoft Edge Update
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Avast Free Antivirus
DAEMON Tools Ultra
Microsoft Word 2010
Microsoft Update Health Tools
Microsoft Office Word 2010
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Office 32-bit Components 2010
Microsoft Office Shared 32-bit MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001D10
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001DA4
C:\Program Files\Avast Software\Avast\AvastUI.exe 00001AF4
C:\Program Files\DAEMON Tools Ultra\DTAgent.exe 00001E38
C:\Program Files\Google\Chrome\Application\chrome.exe 000020F0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000025C4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.152.0_x64__8wekyb3d8bbwe\YourPhone.exe 000010B8
C:\Users\Luka\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000021AC
C:\WINDOWS\Explorer.EXE 00001A3C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001F20
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000AFC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000E98
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001488
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000CF8
C:\WINDOWS\system32\DllHost.exe 0000236C
C:\WINDOWS\system32\sihost.exe 00000728
C:\WINDOWS\system32\svchost.exe 0000116C
C:\WINDOWS\system32\taskhostw.exe 00000ABC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001430
C:\Windows\System32\RuntimeBroker.exe 000021B8
C:\Windows\System32\SecurityHealthSystray.exe 0000202C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001090

[MiniTofu]

When was the last time you clean your computer? Dust, overheated?

[illyafromslovenia]

About 2 months ago, at that time i also replaced the thermal paste, so that should not be an issue. I dont think it is overheating since 7 minutes of gameplay is not enough to heat the pc to that extent