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  1. #1
    Player
    MickySux's Avatar
    Join Date
    Aug 2021
    Posts
    3
    Character
    Micky Sux
    World
    Siren
    Main Class
    White Mage Lv 90

    Game crashing right after character selection

    I have a big problem right now and have no idea what I should do. When I first tried the game some months ago, I would crash and get several directx11.exe errors. I eventually found a fix for this by using an older driver update for my GPU (NVIDIA GTX 1060 6GB). Everything has been going smoothly since I started playing again for maybe 3-4 weeks now. That was until now. I kept getting directx11 crashes swimming across the Ruby Sea and just there. I would load in, try swimming forward, then crash. On another login, I teleported to Ul'dah and did not crash here. Went back to the Ruby Sea, crashed around the same area. So I reinstalled and have the most recent driver update for my GPU and now my game doesn't even give an error message after character selection - I just instantly crash after the world is full queue is over. Some things I have tried are:
    -No overlays of any sort (Discord and Steam)
    -Launching in windowed mode
    -Reinstalling
    -Using different drivers updates
    -Installed DirectX Redist (June 2010) installer package to fix any possible corrupted files
    I am just at a loss on what to do. My system information is as follows:


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\hells\Documents
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS 2.90
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16336.453MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18768.453MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 507.726GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.912GB SYSTEM_FREEDISC_SPACE 580.643GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.554GB SYSTEM_FREEDISC_SPACE 92.224GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY16
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 6052.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8168.227 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6611
    SYSTEM_GRAPHICS_DRIVER_DATE 4/11/2021 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {2B543667-70EA-40A4-B71A-47D39D8A78B0}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/8/2020 20:00:00
    SYSTEM_SOUND MSI MAG241C (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {8B76C825-8F4F-4B85-8212-4D991D5527F2}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/8/2020 20:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E4FE6960-63DE-11EB-8001444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E4FEB780-63DE-11EB-8003444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E4FEB780-63DE-11EB-8004444553540000}
    SYSTEM_INPUT_NAME USB Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Steam
    Technical Support - Post New Thread — Mozilla Firefox
    real-talk-2-electric-boogaloo - Discord
    Microsoft Text Input Application
    Settings
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    SYNTHETIK: Legion Rising
    Microsoft Edge
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Origin
    PSO2 Tweaker
    RStudio
    Steam
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
    Titanfall™ 2
    Wondershare MobileTrans ( Version 2.3.3 )
    Minecraft Launcher
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    ShareX
    CPUID CPU-Z 1.79.1
    Everything 1.4.1.1005 (x64)
    Mozilla Firefox (x64 en-US)
    Mozilla Maintenance Service
    Microsoft 365 Apps for enterprise - en-us
    R for Windows 4.0.4
    Speccy
    Destiny 2
    NieR Replicant ver.1.22474487139...
    Penguins Arena: Sedna's World
    Hades
    GUILTY GEAR -STRIVE-
    DARK SOULS™ II: Scholar of the First Sin
    DARK SOULS™ III
    FINAL FANTASY XIV Online
    SYNTHETIK
    Left 4 Dead 2
    DARK SOULS™: REMASTERED
    Dead Cells
    Risk of Rain 2
    Phasmophobia
    Sekiro™: Shadows Die Twice
    Valheim
    WinRAR 6.00 (64-bit)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
    Malwarebytes version 4.3.0.98
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Java(TM) SE Development Kit 16.0.1 (64-bit)
    Microsoft Update Health Tools
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Backup and Sync from Google
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Graphics Driver 456.38
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.35
    NVIDIA Install Application
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Steam\Steam.exe 000025F4
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001AC4
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002554
    C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002198
    C:\Program Files\Everything\Everything.exe 00002F74
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002360
    C:\Program Files\Mozilla Firefox\firefox.exe 000006CC
    C:\Program Files\ShareX\ShareX.exe 000025FC
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002250
    C:\Users\hells\AppData\Local\Discord\app-1.0.9002\Discord.exe 00000B2C
    C:\Windows\Explorer.EXE 00001860
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C0C
    C:\Windows\System32\CompPkgSrv.exe 00001FC8
    C:\Windows\System32\RuntimeBroker.exe 000025AC
    C:\Windows\System32\SecurityHealthSystray.exe 00001A3C
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00000008
    C:\Windows\System32\smartscreen.exe 000004C8
    C:\Windows\System32\svchost.exe 00000AA4
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001FBC
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E00
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000025CC
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002BC8
    C:\Windows\helppane.exe 00002390
    C:\Windows\system32\ApplicationFrameHost.exe 00002860
    C:\Windows\system32\DllHost.exe 000002A0
    C:\Windows\system32\SettingSyncHost.exe 000022E8
    C:\Windows\system32\sihost.exe 000012B4
    C:\Windows\system32\svchost.exe 00001AB4
    C:\Windows\system32\taskhostw.exe 0000139C

    Please, any help would be truly appreciated.
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in responding and would like to recommend performing a Clean Boot on the desktop to see if the crashing continues. This will prevent any programs from starting up when the starting when the computer first boots up. This can end up having adverse effects on the game when these programs are running in the background. To perform a clean boot for Windows 10: Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)