PS5 performance issues

[GeneralXin]

Greetings fellow Eorzean,

Please try the following suggestions to see if this may help resolve the issue:

■ Perform a system update on your PlayStation®5
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by uninstalling and reinstalling the game.

■ Factory Reset Your Playstation 5
If there are issues with the Playstation 5 itself, please try performing a factory reset on the console by doing the following:

Go to "Settings" > "System" > "System Software" > "Reset Options" > "Reset Your Console" > "Reset"

We hope this information is helpful!

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Hi there,

I don't think this would help for PS5 since the ps5 version is the problem and not PS5 itself.
The ps4 backwards compatible plays just fine. https://youtu.be/trIiUXdEyo0
Here is the URL that provides the documented information about the bad performance of FF14 PS5 version.

Please do us a favour and share it with the team, i know they have ton of stuff on their plate,
and ps5 is really not like they described(that it would be easy to native port) so the ports have to be completely remade.

But they need to know this. It has been an issue since the Beta version of ps5, and it never changed or addressed.