Greetings fellow Eorzean,

Please try the following suggestions to see if this may help resolve the issue:

■ Perform a system update on your PlayStation®5
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by uninstalling and reinstalling the game.

■ Factory Reset Your Playstation 5
If there are issues with the Playstation 5 itself, please try performing a factory reset on the console by doing the following:

Go to "Settings" > "System" > "System Software" > "Reset Options" > "Reset Your Console" > "Reset"

We hope this information is helpful!

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