Quest to start Red Mage job missing

[Zippyduda]

I raised this in game and via the support site but they both directed me here.

Date & Time: Always / N/A
Frequency: Always
World name: Zodiark
Character name: Zippy Coral
Retainer name: N/A
NPC name: Distraught Lass
Monster name: N/A
Class/Level: Black Mage 50
Party or solo: Solo
In-game time: Always / N/A
Area and coordinates: Ul'dah - Steps of Thal - Sapphire Avenue Exchange - x: 14.1,y:11.7 or x:14.2,y:11.8
Housing: N/A
Steps:
1. Go to area and coordinates
2. NPC is missing even though I meet the prerequisites of:

- owning Stormblood

- having a DoM class at Level 50

- finished the MSQ "The Ultimate Weapon"


Connection Specs
- Type of internet connection/provider: Wired, EE (British ISP)
- Modem maker/model number: EE Smart Hub

■ PC Specs / System Info

See https://pastebin.com/mr3TVAUr

Browser Information
- Name and version of the browser currently in-use: Chrome, latest

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The quest NPC, Distraught Lass, that starts the Red Mage job is missing for me. She is meant to be at Ul'dah - Steps of Thal - Sapphire Avenue Exchange (x: 14.1,y:11.7 or x:14.2,y:11.8) but she is not there at all.

I have checked Mogstation and I have a licence for Stormblood and my BLM Class is level 50 so I meet the pre-reqs for it.

I am returning to the game after 3 years away so I may have missed something however I cannot find anything online about why this might be happening.

I've searched the forums for this issue and could not see a similar report either, only the confirmation of where the NPC is meant to be https://forum.square-enix.com/ffxiv/...ss#post4198333

https://ffxiv.consolegameswiki.com/wiki/Distraught_Lass
https://ffxiv.gamerescape.com/wiki/Distraught_Lass
https://ffxiv.gamerescape.com/wiki/Taking_the_Red
https://na.finalfantasyxiv.com/lodes...c/6aedd5424dd/
https://na.finalfantasyxiv.com/lodes...c/8c1b523954a/

Images showing where the NPC Distraught Lass should be: