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  1. 08-13-2021 08:31 AM #1
    FurbyScalper
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    Aug 2021
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    Character
    Furby Scalper
    World
    Balmung
    Main Class
    Conjurer Lv 31

    expansions not loading

    I purchased the FINAL FANTASY® XIV ONLINE COMPLETE EDITION. When I login I don't have access to the expansions. When I go to create a character the Hrothgar and Viera races are greyed out. I only have the 1 account so I don't think it was registered to the wrong account. When I login to my orders it's showing up there. Any ideas on how to resolve?
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  2. 08-13-2021 08:37 AM #2
    FurbyScalper
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    Aug 2021
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    Character
    Furby Scalper
    World
    Balmung
    Main Class
    Conjurer Lv 31

    fixed

    hmm ok it's fixed. I had to log into my account and re-enter the registration code there. I had entered it in the installer which worked for my wife, but for some reason I had to go into my account page for my copy of the game. Try that for anyone else having this problem. Thanks for looking!
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  3. 08-31-2021 02:06 AM #3
    Thukoolo
    Moderator Thukoolo's Avatar
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    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    This thread will be moved to the 'Closed Concerns' sub forum as the issue has been resolved.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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