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  1. #1
    Player
    Paco37's Avatar
    Join Date
    Jul 2021
    Posts
    1
    Character
    Olga Redunord
    World
    Gungnir
    Main Class
    Lancer Lv 71

    Unable to download patch files

    Hello,

    Long story short: currently living in Vietnam, and started playing the free trial. quickly realized that was a big mistake considering that it was impossible to buy the game, had to start my character from scratch.

    took the bullet, created a new account, new character, that I level up to 55. decided to buy the game, the update starts and it's impossible to make it work.

    I tried everything recommended on the different pages I saw:
    - Deactivated both antivirus and firewall
    - Started the game as administrator
    - checked for windows updates
    - changed my DNS to the google one
    - tried to use a VPN

    Nothing works, crashes are still here

    Can you help?

    Cheers
    (0)

  2. #2
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Forums.

    We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

    What Platform? (Steam/Windows/Mac etc.)
    Error messages received:
    Wired or WIFI connection?
    Are there other programs being used when running FFXIV?
    When disconnect occurs/How often?
    Does this only happen to one character or all characters?
    All steps taken to resolve the issue:

    Thank you for visiting the Final Fantasy XIV Technical Forums.
    (0)