Game crashes with Dx11.exe error

[einwol]

Hello,

I get An unexpected error has occurred error and my game crashes. Not immediately. I see no application error in event viewer. Issue is specific to FFxiv, steam games play without issue.

The error text box has:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-07-14-13:11

ffxiv_dx11.exe+14A84A0
ffxiv_dx11.exe+14A7CC3
ffxiv_dx11.exe+14A88FD

(several more dx11 errors listed)
Things I've tried:

Update windows
Update GPU
dxdiag shows no issues

No hardware changes. I took a break from the game to come back, but this keeps happening. Thanks for any assistance.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\einwo\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Games!\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS A.C0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16305.832MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19136.805MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.268GB SYSTEM_FREEDISC_SPACE 867.133GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.853GB SYSTEM_FREEDISC_SPACE 731.319GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.916 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.916 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {BE72F7D4-4BC9-4824-A59D-712694DE57EF}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Headphones (2- SteelSeries Arctis 7X)
SYSTEM_SOUND_DEVICE_ID {C236A8B1-7258-4A84-8A41-E543FBB4D075}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
SYSTEM_SOUND LG Ultra HD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D1765C74-3731-4D83-906C-ED3A2530C650}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_SOUND Speakers (USB Audio CODEC )
SYSTEM_SOUND_DEVICE_ID {FB2A1F27-5439-4267-9416-42D4F8725E99}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
SYSTEM_SOUND VG27A (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F21E9C91-6FD0-48CF-AF49-232870379A19}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443D3B80-61C4-11EB-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443C0300-61C4-11EB-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443E25E0-61C4-11EB-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443E25E0-61C4-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443E4CF0-61C4-11EB-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443EE930-61C4-11EB-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G502
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03F73650-64A0-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Audio CODEC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443F1040-61C4-11EB-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D2EB310-8693-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D2F0130-8693-11EB-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7X
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443F1040-61C4-11EB-8009444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ECB6900-E661-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread — Mozilla Firefox
Snipping Tool
(87) Khruangbin: NPR Music Tiny Desk Concert - YouTube - Google Chrome
Settings
Settings
Advanced Combat Tracker - Log Idle - Limsa Lominsa Upper Decks - Log Time: 3:45:33 PM (Est. 4:02:19 PM)
Mail
Inbox - Gmail ‎- Mail
Microsoft Store
Microsoft Store
Microsoft Text Input Application
NVIDIA GeForce Overlay
Event Viewer
Ian - Discord
Inbox (5,271) - einwol@gmail.com - Gmail - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Google Chrome
Microsoft Edge
Microsoft Edge Update
Notepad++ (32-bit x86)
OBS Studio
Steam
Unity
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV - A Realm Reborn
AppLogLibSetup
Sonos
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
RemotePC version 7.6.51
Windows Driver Package - Canon U.S.A., Inc. (WUDFRd) Camera (10/08/2020 12.33.19.728)
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Risk of Rain 2 Soundtrack
STAR WARS™: The Old Republic™
Rocksmith
Rocksmith® 2014 Edition - Remastered
FINAL FANTASY XIV Online
NieR:Automata™
Risk of Rain 2
WhoCrashed 6.70
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
EOS Webcam Utility
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Remotepc Printer
NVIDIA Graphics Driver 471.68
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
iCloud Outlook
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft Update Health Tools
Unity Hub 2.4.2


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001F7C
C:\Program Files (x86)\RemotePC\RemotePCUIU.exe 000016C8
C:\Program Files\Google\Chrome\Application\chrome.exe 000036D0
C:\Program Files\Mozilla Firefox\firefox.exe 00004C4C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000286C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001B60
C:\Program Files\WindowsApps\AppleInc.iCloud_12.4.103.0_x86__nzyj5cx40ttqa\iCloud\APSDaemon.exe 00002F60
C:\Program Files\WindowsApps\AppleInc.iCloud_12.4.103.0_x86__nzyj5cx40ttqa\iCloud\ApplePhotoStreams.exe 00002D44
C:\Program Files\WindowsApps\AppleInc.iCloud_12.4.103.0_x86__nzyj5cx40ttqa\iCloud\iCloudPhotos.exe 00002FD4
C:\Program Files\WindowsApps\AppleInc.iCloud_12.4.103.0_x86__nzyj5cx40ttqa\iCloud\iCloudServices.exe 00002E80
C:\Program Files\WindowsApps\AppleInc.iCloud_12.4.103.0_x86__nzyj5cx40ttqa\iCloud\secd.exe 00001E9C
C:\Program Files\WindowsApps\AppleInc.iTunes_12114.15.53119.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002B6C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002F70
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12105.1001.23.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003390
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe 000024C8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00001CC4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxTsr.exe 0000215C
C:\Users\einwo\AppData\Local\Discord\app-1.0.9002\Discord.exe 00001294
C:\WINDOWS\Explorer.EXE 000012C8
C:\WINDOWS\System32\svchost.exe 000018D4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000024D0
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000023F8
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001CE4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002CA0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000033B4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003378
C:\WINDOWS\system32\DllHost.exe 00001318
C:\WINDOWS\system32\SettingSyncHost.exe 00002548
C:\WINDOWS\system32\SnippingTool.exe 00004010
C:\WINDOWS\system32\conhost.exe 00001F90
C:\WINDOWS\system32\rundll32.exe 00002694
C:\WINDOWS\system32\sihost.exe 00000BD4
C:\WINDOWS\system32\svchost.exe 000005A0
C:\WINDOWS\system32\taskhostw.exe 00000CA4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004E5C
C:\Windows\System32\CompPkgSrv.exe 000007D0
C:\Windows\System32\RuntimeBroker.exe 00002620
C:\Windows\System32\SecurityHealthSystray.exe 00002DE8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000F24
C:\Windows\System32\smartscreen.exe 00001640
D:\Games!\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000570
D:\Games!\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003A7C
D:\Games!\Steam.exe 00003744
D:\Games!\bin\cef\cef.win7x64\steamwebhelper.exe 00003FB0

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.

Please try the following:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.

If these troubleshooting tips do not resolve the issue, please provide the following below:

What Platform? (Steam/Windows/Mac etc.)
Does this only happen to one character or all characters?
What happens when you leave the character idle?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.