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  1. 08-13-2021 04:21 AM #1
    Panzerplay
    Player
    Panzerplay's Avatar
    Join Date
    Aug 2021
    Posts
    2
    Character
    Panzercordula Liberio
    World
    Moogle
    Main Class
    Pugilist Lv 12

    Game crashes with a black screen

    Hello everyone,

    i can play the game for less than 5 minutes then my system crashes with blackscreen and i have to reboot.
    Sometime i can still hear the game sound or can still talk to people in teamspeak but i don't see any regularities here.

    The Problem is only in FFXIV.

    Things I've tried
    - Update graphics card driver, BIOS, AMD chipset drivers, Windows
    - Run with Minimal Setup (all unnecessary programs closed)
    - Tried with and without Direct X11
    - Graphic settings tried out ingame (full screen, windowless, everything to max or min settings
    - Turned of HDR
    - win +ctr + shift + b (doesn`t work)
    - new installation of the game and graphics card drivers

    Since I'm slowly running out of ideas, I hope that you can help me further.

    here are my system information:

    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Panzer\Documents
FINAL FANTASY XIV - A Realm Reborn	Language 2		Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 9 5950X 16-Core Processor             (32 CPUs), ~3.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 32  SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS	1.D2
SYSTEM_LANGUAGE	Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY	65456.719MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	75184.719MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 931.496GB    SYSTEM_FREEDISC_SPACE 282.548GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 5589.013GB    SYSTEM_FREEDISC_SPACE 1499.296GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 3725.896GB    SYSTEM_FREEDISC_SPACE 1839.715GB
SYSTEM_STORAGE	F:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	32728.359 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE	8/5/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	32728.359 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE	8/5/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	32728.359 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	5120 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER	C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE	8/5/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Kopfhörer (Arctis Pro Wireless Chat)
SYSTEM_SOUND_DEVICE_ID	{3CED94E4-98DA-4E08-B01F-70B8F9641453}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	6/8/2021 02:00:00
SYSTEM_SOUND	Kopfhörer (Arctis Pro Wireless Game)
SYSTEM_SOUND_DEVICE_ID	{C9406873-3A66-4BFB-80F2-2A017E3DD8BD}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	6/8/2021 02:00:00
SYSTEM_SOUND	LC49G95T (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{582E43E8-5216-4183-8F05-F2F933852952}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	5/3/2021 02:00:00
SYSTEM_SOUND	Lautsprecher (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID	{BC81CAD7-8A45-431A-8D6E-FD8D8C1A082B}
SYSTEM_SOUND_DEVICE_NAME	cthda.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.102.75
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	12/1/2020 02:00:00
SYSTEM_SOUND	Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{A7E3C7FE-BC60-43ED-9AD0-EBDEC14D0786}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.9202.1
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	7/6/2021 02:00:00
SYSTEM_SOUND	SPDIF-Out (Sound Blaster Z)
SYSTEM_SOUND_DEVICE_ID	{B5077FFC-DF5D-48D3-A5C1-29B451B366CF}
SYSTEM_SOUND_DEVICE_NAME	cthda.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.102.75
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	12/1/2020 02:00:00
SYSTEM_SOUND	VG248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{8997FB80-E324-44A5-AF43-7D423AA97780}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	5/3/2021 02:00:00
SYSTEM_SOUND	VG248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{D69B6F53-DD45-4728-93D2-AEC36E98A845}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	5/3/2021 02:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Maus
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Tastatur
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D2848BF0-A5F3-11EB-8001444553540000}
SYSTEM_INPUT_NAME	Arctis Pro Wireless
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D284B300-A5F3-11EB-8002444553540000}
SYSTEM_INPUT_NAME	C700M
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684F76C0-F43E-11EB-8001444553540000}
SYSTEM_INPUT_NAME	Razer Naga Pro
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D2850120-A5F3-11EB-8005444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684F9DD0-F43E-11EB-8002444553540000}
SYSTEM_INPUT_NAME	Razer Naga Pro
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684F9DD0-F43E-11EB-8003444553540000}
SYSTEM_INPUT_NAME	Razer Naga Pro
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684F9DD0-F43E-11EB-8004444553540000}
SYSTEM_INPUT_NAME	Razer Naga Pro
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684FC4E0-F43E-11EB-8005444553540000}
SYSTEM_INPUT_NAME	Razer Naga Pro
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684FC4E0-F43E-11EB-8006444553540000}
SYSTEM_INPUT_NAME	Razer Naga Pro
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684FEBF0-F43E-11EB-8007444553540000}
SYSTEM_INPUT_NAME	Razer Naga Pro
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D2854F40-A5F3-11EB-8007444553540000}
SYSTEM_INPUT_NAME	Arctis Pro Wireless
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D2857650-A5F3-11EB-8008444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D2859D60-A5F3-11EB-8009444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{684FEBF0-F43E-11EB-8008444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D2859D60-A5F3-11EB-800A444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K95 RGB PLATINUM Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{D285C470-A5F3-11EB-800B444553540000}
SYSTEM_INPUT_NAME	Arctis Pro Wireless
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Easy Setting Box
FFXIVLauncher
TeamSpeak 3
Microsoft Text Input Application
NVIDIA GeForce Overlay
MainWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Battle.net
Google Chrome
MAGIX Content und Soundpools
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
MozBackup 1.5.1
OBS Studio
Origin
Overwatch
Razer Synapse
Steam
TreeSize Free V4.4.2
Ubisoft Connect
Tom Clancy's Rainbow Six Siege
VLC Plus Player
World of Warcraft
Intel(R) Wireless Bluetooth(R)
Madden NFL 21 
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
It Takes Two
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
TickTick version 4.0.0.2
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913
Futuremark SystemInfo
Microsoft Visual C++ 2005 Redistributable
Intel® Software Installer
AMD PCI Driver
Brother MFL-Pro Suite MFC-J5910DW
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Samsung_MonSetup
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
AMD Ryzen Balanced Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
WD_BLACK D50
AMD SBxxx SMBus Driver Alpha
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
TeamSIP 2go
ENE_MousePad_HAL
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ENE IO Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
AMD GPIO2 Driver
MSI SDK
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
TeamSIP 2go
Bitwarden
Windows-Treiberpaket - Prusa Research s.r.o. Prusa i3 Plus MK3 3D printer (02/13/2013 1.0.0.0)
Windows-Treiberpaket - Prusa Research s.r.o. Original Prusa CW1 (02/13/2013 1.0.0.0)
cFosSpeed 11.11
Windows-Treiberpaket - UltiMachine 3D Printer (RAMBo) (02/13/2013 1.0.0.0)
Docker Desktop
Windows-Treiberpaket - Prusa Research s.r.o. Original Prusa i3 MK2 (02/13/2013 1.0.0.0)
Windows-Treiberpaket - Prusa Research s.r.o. Original Prusa i3 MK3 Multi Material 2.0 upgrade (02/13/2013 1.0.0.0)
Greenshot 1.2.10.6
HWiNFO64 Version 7.02
Mozilla Firefox (x64 de)
Mozilla Thunderbird 78.12.0 (x64 de)
Mozilla Maintenance Service
Music Maker (64-Bit)
proDAD ReSpeedr 1.0 (64bit)
Microsoft Office Professional Plus 2019 - de-de
Intel(R) Network Connections 26.2.0.1
Prusa3D Version 2.3.1
PrusaSlicer Version 2.3.1
Cook, Serve, Delicious! 3?!
SIMULACRA 2
Paw Paw Paw
DIRT 5
The Suicide of Rachel Foster
Pixel Puzzles Traditional Jigsaws
Vane
Main Assembly
F1 2020
Yakuza 3 Remastered
Rock of Ages 3: Make & Break
Saboteur II: Avenging Angel
Remothered: Broken Porcelain 
Going Under
Paradise Killer
ELDERBORN Digital Soundtrack
Kill It With Fire
Worms Rumble
Tropico 6 - Original Soundtrack
Skully
STAR WARS™: The Old Republic™
Milky Way Prince – The Vampire Star
Morkredd
Rock of Ages III: Make & Break Soundtrack
It Takes Two
Metro Exodus Enhanced Edition
Sid Meier's Civilization VI
We Happy Few
ADOM (Ancient Domains Of Mystery)
Basement
Popup Dungeon
Thumper
Nimbatus - The Space Drone Constructor
The Uncertain: Last Quiet Day
Metro Exodus
Rusty Lake Hotel
Surviving Mars
Fury Unleashed
Human: Fall Flat
Aven Colony
Tropico 6
The Walking Dead: A New Frontier
GOAT OF DUTY
Shadows: Awakening
Sunless Skies
Ultimate Epic Battle Simulator
Beat Hazard 2
Hellpoint
The Surge 2
Desolate
Half-Life
Darksiders Genesis
SIMULACRA
ELDERBORN
Counter-Strike: Global Offensive
Deadly Days
Hammerting
Retimed
Stubbs the Zombie in Rebel Without a Pulse
Levelhead
Ikenfell
Secret Neighbor
The Walking Dead: The Final Season
Shenmue III
In Other Waters
Iron Danger
Family Man
We Happy Few - Soundtrack and Digital Goods Bundle
Bee Simulator
Saboteur!
Colt Canyon
Relicta
SWINE HD Remaster
Fantasy Blacksmith
Grounded
Sniper Ghost Warrior Contracts
Panzer Paladin
Effie
Size Matters
Autonauts
Lightmatter
Fae Tactics
SteelSeries GG 6.2.0
Sublime Text 3
TeamSpeak 3 Client
VLC Plus Player
WinRAR 6.01 (64-Bit)
WD_BLACK AN1500
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
OpenVPN Connect
Elgato Stream Deck
ENE_X-JMI_HAL
Vita Concert Grand LE
CORSAIR iCUE 4 Software
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Music Maker (64-Bit)
Movie Studio 16.0
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Documentation Manager
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
MSVCRT Redists
Blender
MAGIX Soundpool Music Maker - Feel good
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Update Health Tools
VEGAS Pro 14.0 (64-bit)
Windows Subsystem for Linux Update
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
MSVCRT Redists
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Ignite Enhance Ultra
Easy Setting Box
ENE_MousePad_HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Network Connections 26.2.0.1
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Grafiktreiber 471.68
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX-Systemsoftware 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD-Audiotreiber 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
WD_BLACK D50
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
VEGAS Pro 16.0
SOUND FORGE Audio Studio 13.0 (x64)
MSVCRT Redists
MSVCRT Redists
AMD Ryzen Master SDK
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002F94
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe	00002D30
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	00004E68
C:\Program Files (x86)\Steam\steam.exe	00004AA8
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe	000042D8
C:\Program Files\Docker\Docker\Docker Desktop.exe	00001930
C:\Program Files\Docker\Docker\resources\com.docker.backend.exe	000049BC
C:\Program Files\Docker\Docker\resources\com.docker.dev-envs.exe	00004A14
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe	00004724
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe	00003D90
C:\Program Files\Greenshot\Greenshot.exe	00003144
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	00003C44
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe	000006D0
C:\Program Files\Samsung\Easy Setting Box\EasySettingBox.exe	0000479C
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine.exe	00004578
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe	000035C8
C:\Users\Panzer\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00004BAC
C:\Users\Panzer\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe	00002F1C
C:\Users\Panzer\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\OAWrapper.exe	00004934
C:\Users\Panzer\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe	00001670
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\com.barraider.shadowplay.sdPlugin\com.barraider.shadowplay.exe	0000346C
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\com.elgato.cpu.sdPlugin\cpu.exe	00004470
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\com.exension.hwinfo.sdPlugin\hwinfo.exe	000045D4
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\com.fredemmott.audiooutputswitch.sdPlugin\sdaudioswitch.exe	00004644
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\com.fredemmott.discord.sdPlugin\sddiscord.exe	000046E0
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\com.zergo0.teamspeak3integration.sdPlugin\com.zergo0.teamspeak3integration.exe	00004764
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe	0000476C
C:\Users\Panzer\AppData\Roaming\Elgato\StreamDeck\Plugins\tv.twitch.studio.sdPlugin\twitchstudiostreamdeck.exe	0000450C
C:\Windows\Explorer.EXE	00002B7C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_e9f6c354061743a4\RtkAudUService64.exe	000041F0
C:\Windows\System32\RuntimeBroker.exe	00001278
C:\Windows\System32\SecurityHealthSystray.exe	00004058
C:\Windows\System32\smartscreen.exe	00003F70
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00003370
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	00002940
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe	00003860
C:\Windows\system32\DllHost.exe	00003A8C
C:\Windows\system32\SearchProtocolHost.exe	00003680
C:\Windows\system32\conhost.exe	000045F4
C:\Windows\system32\sihost.exe	00001408
C:\Windows\system32\svchost.exe	00002C7C
C:\Windows\system32\taskhostw.exe	00002804
D:\Battlenet\Battle.net\Battle.net.exe	00000830
F:\Final Fantasy\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe	00004194
F:\Final Fantasy\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00004F28
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    Last edited by Panzerplay; 08-13-2021 at 04:25 AM.
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  2. 08-13-2021 05:10 AM #2
    Mistrin
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    Character
    Mistrin Chichoum
    World
    Behemoth
    Main Class
    Scholar Lv 80
    You can try using ctrl+shift+windows key+B to refresh your GPU drivers. There's also an from windows (KB5004296, released July 29th as an optional update) that helps address some video game related issues.

    Are you running overlays? Are you using multiple monitors with varied resolution and refresh rate?
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  3. 08-13-2021 07:35 AM #3
    Panzerplay
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    Character
    Panzercordula Liberio
    World
    Moogle
    Main Class
    Pugilist Lv 12
    ctrl + shift + windows key + B has no influence (the system does not react)
    When I tried to play the game with the minimal setup, I had no overlays(all unnecessary programs closed).
    Sometimes got the overlay from Discord.

    As far as I can see, the update is not installed on my System. When I tried to install it manually, the error message "The update is not suitable for your computer" came up.

    I have three screens 2x 1920x1080 each 60Hz 1x 5120x1440 120Hz

    I switched off the two screens and tried to play only with the 5120x1440 monitor but the same result. In under 5 mins i got the BlackScreen.
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  4. 08-31-2021 02:16 AM #4
    Thukoolo
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    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums. We apologize for any inconvenience this issue may have caused.

    Please try the following:

    - Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive.

    If these troubleshooting tips do not resolve the issue, please provide the following below:

    What Platform? (Steam/Windows/Mac etc.)
    Are there other programs/overlays currently being used when running FFXIV?
    Does this only happen to one character or all characters?
    What happens when you leave the character idle?
    Does the game run better full screen, borderless windowed, or windowed mode?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  5. 09-24-2021 02:16 AM #5
    Thukoolo
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    Thank you all for posting in the Final Fantasy XIV Technical Support Forums.

    Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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