Hi I'm new to the game here and was really looking forward to moving on to the stormblood expansion. I was leading up to quest that would take me to Azim steppe but as soon as I was in the loading screen, I just crashed. Now every time I log in, I'm stuck in the loading screen to Azim steppe and can no longer play the game because of it.

I need help on any options as I have tried reaching out to support (they couldn't do anything) and I even checked and tried out what other people have done in forums only to have it fail. Does anyone else have any solutions? I really want to continue playing this game.