The first time I was crafting, everything froze, but I was still in the game. All of a sudden the screen went black and I got an error (alternated between 2002 and 90006)

After trying lots of possible solutions and seeing that nothing worked, I uninstalled the game. When re-downloading it to see if re-installing would fix the issue, the download stops at 38.5%, followed with an error that says:

The server is not responding.
For assistance with this issue, please visit the SQUARE ENIX Support Center.
https://sqex.to/x4w
[30413][10009][10019]

I opened a ticket with support but didn't even get confirmation that it was submitted correctly.

I've played nonstop for over 5 months and I've never had any issues. I'm from Argentina and my ISP is Fibertel.

I hope you can help me.