Repeated, unexplained game crashes

[Brennus]

Ever since I've started playing I keep getting crashes while doing the most innocuous things such as browsing a vendor's products, or working with a retainer, let alone having the game app totally, suddenly disappearing to my desktop while in a duty party.

I have tried tweaking several graphics settings below the "optimal" values that my graphics GPU recommends for the game, to no avail. Nothing seems to change.

Here is a screen capture of one of these latest crashes error message:

https://www.dropbox.com/s/12e9dnksp2...ssage.png?dl=0

Please advise what steps I may take to troubleshoot and ultimately fix this problem?

Thank you very much for all advice.

[Thukoolo]

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.

We suggest to perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, Disable everything. Additionally, can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[EnigmaticSpirit]

It's only been happening since the most recent patch.

I hope my system info is useful in helping solve this. I recently checked all my drivers (many of them update automatically). The only other things really running are Discord and my antivirus.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\rac_1\OneDrive\Documents
FINAL FANTASY XIV ONLINE F:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1400 Quad-Core Processor (8 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0601
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.609MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18742.609MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.189GB SYSTEM_FREEDISC_SPACE 49.962GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 854.954GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 97.656GB SYSTEM_FREEDISC_SPACE 47.477GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 244.141GB SYSTEM_FREEDISC_SPACE 30.863GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 123.962GB SYSTEM_FREEDISC_SPACE 17.155GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.188 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.305 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/5/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {115495DB-75EC-4427-B709-7F6E014D66B5}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2021 01:00:00
SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {9D8F5DE0-D503-49B1-B479-FCBFFCA38BEE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/8/2021 01:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {993A76D3-AB9B-447B-986D-42BBEBFA6056}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8666
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2019 01:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {6A84AEEB-950F-4F10-956D-7D2F53CFEF75}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8666
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/26/2019 01:00:00
SYSTEM_SOUND VE248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A16A3FA2-13BE-4444-89A7-1718DEC21C1E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 01:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0FB62A0-EA3E-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12CC72D0-7008-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F0FFA860-EA3E-11EA-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F102B5A0-EA3E-11EA-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12CD5D30-7008-11EB-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F1046350-EA3E-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {12CDD260-7008-11EB-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 310 eSports Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8C49F990-C600-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {7C48CB70-1ACF-11EB-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F1096C60-EA3E-11EA-800A444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F1099370-EA3E-11EA-800B444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Repeated, unexplained game crashes - Brave
Xander - Discord
NVIDIA GeForce Overlay
Mail
Inbox - Hotmail ‎- Mail
Calendar
Calendar
Films & TV
Films & TV
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Any Video Converter 7.1.1
Brave
Microsoft Edge
Microsoft Edge Update
OBS Studio
OpenAL
Scrivener
Steam
StreamElements OBS.Live
Winamp
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Google Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Skype Meetings App
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Avast Free Antivirus
CPUID CPU-Z 1.95
GIMP 2.10.24
Mozilla Firefox 87.0 (x64 en-GB)
Mozilla Maintenance Service
Microsoft OneDrive
RotMG Exalt Launcher
Terraria
tModLoader
ShellShock Live
SEGA Mega Drive & Genesis Classics
Hollow Knight
Warhammer: Vermintide 2
Monster Hunter: World
Yu-Gi-Oh! Duel Links
Neverwinter Nights: Enhanced Edition
The Elder Scrolls V: Skyrim
Among Us
SteelSeries GG 7.0.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Microsoft Update Health Tools
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 471.68
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
LibreOffice 7.0.4.2
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Lightworks
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
CORSAIR iCUE 4 Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000008D8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000241C
C:\Program Files (x86)\Steam\steam.exe 000030F4
C:\Program Files\Avast Software\Avast\AvastUI.exe 00001B54
C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe 0000333C
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 000047BC
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 000036AC
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002304
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003BA0
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine.exe 000022B0
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 00001C54
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000003C0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.8052.0_x64__8wekyb3d8bbwe\GameBar.exe 00002B58
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.8052.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002240
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003270
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000DBC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20206.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00002AA8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20206.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000039DC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20206.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002884
C:\Users\rac_1\AppData\Local\Discord\app-1.0.9002\Discord.exe 00002788
C:\WINDOWS\Explorer.EXE 00003C44
C:\WINDOWS\System32\svchost.exe 0000244C
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002E90
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004930
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000226C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000021A4
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000EB4
C:\WINDOWS\system32\SettingSyncHost.exe 0000389C
C:\WINDOWS\system32\conhost.exe 00002A00
C:\WINDOWS\system32\sihost.exe 00001978
C:\WINDOWS\system32\svchost.exe 00003848
C:\WINDOWS\system32\taskhostw.exe 00003F9C
C:\Windows\System32\RtkAudUService64.exe 000024F4
C:\Windows\System32\RuntimeBroker.exe 00003408
C:\Windows\System32\SecurityHealthSystray.exe 000049EC
C:\Windows\System32\SystemSettingsBroker.exe 00000854
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003004
C:\Windows\System32\smartscreen.exe 000024B4
F:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001528
F:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000032C4

[Darneltia]

Greetings fellow Eorzean! In regards to your issue, it appears to be related to DirectX for Windows. Please try the following suggestions:

- Try switching to DirectX9 by selecting the ‘Config’ button on the launcher
- Update and reinstall the drivers for your graphics card.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Run Windows Update and install all recommended and optional components. Multiple attempts and reboots may be required.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.