Just do the right-click report.

To my mind, the actual tickets are more for actual human players doing actual serious harassment and might conceivably warrant discussion with a GM; and the right-click is for a bot program that probably has nobody sitting behind the screen at all, for an account that is likely already-stolen or completely-automated from the get-go.

Even though it's not their stated policy, it appears to be how the GMs actually work. You will never, ever hear from them about a right-click report; but you will ALWAYS get a message from a ticket-report. Even if the body of your ticket is "Hey, this guy named himself after Hitler / rape / a racial slur; just thought you should know, no need to respond" you'll get at least an automated response...