Hi everyone,

So the whole afternoon I've been trying to log into the game (it's been YEARS). I was curious and wanted to come back, create a new char and enjoy the game again.



To my surprise, the game was crashing every couple of minutes when trying to create a new character.

The error I got was
An unexpected error has occurred. Exiting FINAL FANTASY XIV.

ffxiv_dx11.exe
KERNEL32.DLL
ntdll.dll

all those were part of the error (including this for people who search for it)



My config is as follow :

Ryzen 5900X

AMD Radeon 6900XT

Asus B550-XE Motherboard

Windows 10 (21H1 all updated installed, OS build 19043.1151)

Playing on a 1440p screen, at 144hz



Those are the things I did that didn't help :

- Reinstall Windows 10

- Reinstall the game

- Try the latest optional AMD Driver : 21.7.2

- Try the latest recommended AMD Driver : 21.6.1

- Disabling Smart Access Memory (Both in BIOS and the Radeon software)

- I went back to an older BIOS of my motherboard (2403)



Finally, there are a couple steps I did that seemed to have fixed the issue :

- Ingame setting : I uncapped the fps to None (so no limiter). Not sure it really helped

- In Radeon, I disabled system wide VSYNC and

- What I believed REALLY fixed things, was rolling back to an older version of the Radeon drivers, namely version v21.2.3 with a full factory reset.



No more issues. I hope this helps some of you who face a similar issue!