Fatal DirectX Error 11000002 - Game unplayable!

[CFGLiam]

Hiya folks, I got back into playing FFXIV a while back, and everything was going fine until about a week ago. All of a sudden I'm consistently getting Fatal DirectX Errors (11000002) after only a few minutes of play time. I am running a Ryzen 2600X and a Reference 5700XT with current AMD Drivers.

I have tried numerous steps and none have solved the problem. The crash consistently happens after only a few minutes, or sometimes it crashes the moment the game starts up.

I hope this issue gets sorted out, and I'm not super happy that I can't use the sub time I paid for because of this technical issue.

Here is the system info pulled from my PC using the ffxiv launcher tool:

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F6
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32715.207MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37579.207MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.825GB SYSTEM_FREEDISC_SPACE 156.447GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1767.827GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.885GB SYSTEM_FREEDISC_SPACE 140.761GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 931.383GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2526.698GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16357.604 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16357.604 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22021.1002
SYSTEM_GRAPHICS_DRIVER_DATE 7/21/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 3 - ED273 A (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {31F03CFB-0BB8-423A-8427-C94EC3FE0C2E}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 17:00:00
SYSTEM_SOUND 5 - ED273 A (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {96FB60ED-79EC-4DE6-9D82-BF9DE5B02AE3}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 17:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {4859D26B-70A6-491E-A0EE-EB38684485B5}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 17:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {42830B8D-8985-4DB0-B9A4-2A7CF279FDDC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D71990-4955-11EB-8004444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D6CB70-4955-11EB-8001444553540000}
SYSTEM_INPUT_NAME H100iRGBPROXT
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D6F280-4955-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D740A0-4955-11EB-8005444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {13C28450-4AF5-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {B6D71990-4955-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D78EC0-4955-11EB-8008444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D7B5D0-4955-11EB-800A444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D7DCE0-4955-11EB-800B444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D767B0-4955-11EB-8006444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D767B0-4955-11EB-8007444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B6D7B5D0-4955-11EB-8009444553540000}
SYSTEM_INPUT_NAME HyperX Pulsefire Core
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


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C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe 00003424
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00003074
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000052C
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000036D0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000008D0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBar.exe 00001884
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000858
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002D74
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002BCC
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 0000222C
C:\Users\CFG Liam\AppData\Local\Discord\app-1.0.9002\Discord.exe 000035C0
C:\WINDOWS\Explorer.EXE 00000F30
C:\WINDOWS\System32\svchost.exe 000033F0
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001208
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002C20
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002CB0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003144
C:\WINDOWS\system32\DllHost.exe 00000AE0
C:\WINDOWS\system32\SettingSyncHost.exe 00000E7C
C:\WINDOWS\system32\backgroundTaskHost.exe 00002010
C:\WINDOWS\system32\conhost.exe 00000F8C
C:\WINDOWS\system32\sihost.exe 000009B8
C:\WINDOWS\system32\svchost.exe 00001EC4
C:\WINDOWS\system32\taskhostw.exe 00002E30
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000017A8
C:\Windows\System32\RtkAudUService64.exe 00000DB4
C:\Windows\System32\RuntimeBroker.exe 00000AF4
C:\Windows\System32\SecurityHealthSystray.exe 00003324
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000EA0
C:\Windows\System32\smartscreen.exe 00002194
E:\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 00000C18
E:\GOG Galaxy\GalaxyClient Helper.exe 000024EC
E:\GOG Galaxy\GalaxyClient.exe 000008CC
E:\GOG Galaxy\python\python.exe 00001FDC
G:\MiscLibrary\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002F9C
G:\MiscLibrary\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000297C

Any help would be greatly appreciated. I hope this issue gets sorted soon.

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Forums.

We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.

Please try the following:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.

If these troubleshooting tips do not resolve the issue, please provide the following below:

What Platform? (Steam/Windows/Mac etc.)
Are there other programs being used when running FFXIV?
Does this only happen to one character or all characters?
What happens when you leave the character idle?

Thank you for visiting the Final Fantasy XIV Technical Forums.

[Klao]

I have exactly the same problem. I tried all the standard solutions to fix this problem and nothing helped. Most likely the problem is due to the fact that the PC components are not compatible with the game and somewhere a crash occurs.

[spctaylorc]

Same problem, using windows 10, not running any other program besides steam and Nividia. I only have 1 character. If idle game is fine. I get the crashes loading into the game and usualy if i enter high traffic zones. Or when i do actions i havnt performed. Like if i enter housing areas usually always get a crash after a short time. I also get random crashes. I have updated my drivers, reinstalled the game 2 times now, turned all my graphic settings to low. I will try direct x9 but i DO NOT have this issue with any other game (World of warcraft/ ARK/Lord of the rings/ and a few other various games and i run them at max setting) I will try direct X9 boot but this error makes this game unplayable. **did direct X9 boot still crashed......if this isnt fixed soon im just gonna move onto another game. lame i wasted a bunch of money on entertainment not to be frustrated. -----!! An unexpected error has occurred. Exiting FINAL FANTASY XIV 2021-08-16_11:17 ffxiv.exe+102c39E ffxiv.exe+17A05B ffxiv.exe 1797A1 ffxiv.exe+174FDF ffxiv.exe+10649F5 KERNEL32.DLL+1FA29 ntdll.dll+67A7E ntdll.dll+67A4E -----this is the new error message i get with DX9. somone help?!?!?!

[Thukoolo]

Thank you all for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.