Results 1 to 5 of 5
  1. #1
    Player
    Miles35's Avatar
    Join Date
    Aug 2021
    Posts
    2
    Character
    Kyia Rae
    World
    Faerie
    Main Class
    Bard Lv 55

    Voiced cutscenes

    All of my voiced cutscenes are muffled and very faint.



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\miles\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 11/05/15 01:42:11 Ver: A10.00
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 10192.512MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 13136.512MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.194GB SYSTEM_FREEDISC_SPACE 213.468GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 1460.026GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
    SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
    SYSTEM_GRAPHICS_VRAM 8171.836 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 5096.256 MB
    SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0361134.inf_amd64_a6c18d8d6a47cb97\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361134.inf_amd64_a6c18d8d6a47cb97\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361134.inf_amd64_a6c18d8d6a47cb97\B361196\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0361134.inf_amd64_a6c18d8d6a47cb97\B361196\amdxc64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.14501.18003
    SYSTEM_GRAPHICS_DRIVER_DATE 11/12/2020 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND 4 - SyncMaster (AMD High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {FC073613-198F-4244-BEE5-281C737183B3}
    SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.16
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/31/2020 17:00:00
    SYSTEM_SOUND Headphones (Bose NC 700 HP Stereo)
    SYSTEM_SOUND_DEVICE_ID {F593A880-9DC0-45BC-AC7D-5A0A4C8E2010}
    SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/5/2019 17:00:00
    SYSTEM_SOUND Headset (Bose NC 700 HP Hands-Free AG Audio)
    SYSTEM_SOUND_DEVICE_ID {0D324C6C-DE2D-49E4-B3DA-3537C4A76593}
    SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 12/5/2019 17:00:00
    SYSTEM_SOUND Speakers / Headphones (Realtek Audio)
    SYSTEM_SOUND_DEVICE_ID {EC058779-2AC8-43AC-B8A2-FEE79370431D}
    SYSTEM_SOUND_DEVICE_NAME RTDVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.1.6124
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 10/26/2017 17:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5B63D050-696A-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5B63D050-696A-11EB-8002444553540000}
    SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5B63D050-696A-11EB-8003444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5B664150-696A-11EB-8004444553540000}
    SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5B664150-696A-11EB-8005444553540000}
    SYSTEM_INPUT_NAME Gaming Keyboard G213
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5B664150-696A-11EB-8006444553540000}
    SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {5B688B40-696A-11EB-8007444553540000}
    SYSTEM_INPUT_NAME G502 HERO Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    wow-announcements - Discord
    Settings
    Settings
    Microsoft Store
    Microsoft Store
    Microsoft Text Input Application


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Creative Cloud
    Adobe Genuine Service
    Battle.net
    Burning Crusade Classic
    Google Chrome
    Adobe Lightroom
    Microsoft Edge
    Microsoft Edge Update
    Overwolf
    Adobe Photoshop 2021
    Steam
    World of Warcraft
    World of Warcraft Classic
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Realtek Audio COM Components
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Star Wars: The Old Republic
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
    Overwolf.Setup.VC100CRTx86.Dist
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Fallout 76
    Fallout 4
    Resident Evil 2
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Logitech G HUB
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
    Microsoft Update Health Tools
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Overwolf.Setup.VC100CRTx64.Dist


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00002970
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00003158
    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00002F4C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003150
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000015DC
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000007E4
    C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00001700
    C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 000025A8
    C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 000005D8
    C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00002698
    C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00002558
    C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 00000E18
    C:\Program Files\LGHUB\lghub.exe 00001348
    C:\Program Files\LGHUB\lghub_agent.exe 000033A4
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002198
    C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00000140
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12105.1001.23.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001C38
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000168C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhoneServer\YourPhoneServer.exe 0000257C
    C:\Users\miles\AppData\Local\Discord\app-1.0.9002\Discord.exe 00001CCC
    C:\WINDOWS\Explorer.EXE 000004B4
    C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000016FC
    C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000041C
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000014DC
    C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001254
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000308C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002BC0
    C:\WINDOWS\system32\SearchFilterHost.exe 00000D90
    C:\WINDOWS\system32\SettingSyncHost.exe 000011F0
    C:\WINDOWS\system32\conhost.exe 00002130
    C:\WINDOWS\system32\ctfmon.exe 000014F0
    C:\WINDOWS\system32\sihost.exe 00001338
    C:\WINDOWS\system32\svchost.exe 00002798
    C:\WINDOWS\system32\taskhostw.exe 00000668
    C:\WINDOWS\system32\wbem\unsecapp.exe 0000099C
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000023FC
    C:\Windows\System32\RuntimeBroker.exe 00003088
    C:\Windows\System32\SecurityHealthSystray.exe 00002B18
    C:\Windows\System32\oobe\UserOOBEBroker.exe 0000198C
    C:\Windows\System32\smartscreen.exe 00000F9C
    (0)

  2. #2
    Player
    MiniTofu's Avatar
    Join Date
    Sep 2014
    Location
    Mare
    Posts
    535
    Character
    Mito Mito
    World
    Mateus
    Main Class
    Summoner Lv 90
    Are you using Razer THX Spatial Audio? Any audio enhancement?
    (0)

  3. #3
    Player
    Miles35's Avatar
    Join Date
    Aug 2021
    Posts
    2
    Character
    Kyia Rae
    World
    Faerie
    Main Class
    Bard Lv 55
    No spatial sound
    (0)

  4. #4
    Player
    Frozthax's Avatar
    Join Date
    Jan 2015
    Posts
    26
    Character
    Frozthax Y'shota
    World
    Odin
    Main Class
    Alchemist Lv 80
    My gf had this the other day.
    She uses a steelseries headset with a chat mixer on it.
    The system was set to THAT mixer and not to the actual game sound of the system.
    See if you have selected the right volume channel.
    (0)

  5. #5
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in our response. Please provide us with the following information below:

    What headset are you using currently?
    Does this issue occur on another headset?
    Does this only happen in Final Fantasy XIV?
    Steps taken to resolve the issue:
    Have you updated the audio drivers recently?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)