Good morning and thank you for posting in the Final Fantasy XIV Technical Forums.

I do apologize for this ongoing issue regarding the PlayStation 5 DualSense controller not properly mapping in Final Fantasy XIV.

Just to gather more information, is the controller fully synced via Bluetooth or wired cable to the Macbook Pro?
Has the other controller given you a problem for Final Fantasy XIV?
Have you fully updated the drivers for the controller(s)?
Are you able to use the PS5 DualSense Controller for other Mac games?
Lastly, have you found success in playing Final Fantasy XIV with a PlayStation 4 DualShock controller?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!