Connection issues ERROR 2002 and 90002

[Kaylederrain]

Hello,

I'm posting to ask for some assistance on some connection issues I'm having currently.

Until about three days ago I was able to log in and play FF14 just fine.

Three days ago I began receiving the 2002 error when attempting to connect. Occasionally I would be able to log in to my character however I am dropped within a minute with the 90002 error.

Since three days ago I have not been able to play at all due to these errors.

I am currently living in Ibaraki in Japan.

ISP: Asahi.net (NTT east)
Server: Aether (Jenova)
PING: 204.2.229.9

I ran TRACERT and PATHPING

TRACERT was as follows:

C:\WINDOWS\system32>TRACERT 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 2 ms 3 ms 3 ms 192.168.1.1
2 8 ms 6 ms 5 ms mitnijg2.asahi-net.or.jp [124.155.79.246]
3 6 ms 6 ms 7 ms mitnijg2-v2.asahi-net.or.jp [124.155.79.177]
4 16 ms 20 ms 13 ms tkybi9-v78.asahi-net.or.jp [124.155.79.134]
5 11 ms 13 ms 12 ms tkycr1-v1091.asahi-net.or.jp [202.224.52.52]
6 12 ms 12 ms 12 ms tkycr2-v1001.asahi-net.or.jp [202.224.51.2]
7 14 ms 13 ms 13 ms kddni6-v1070.asahi-net.or.jp [202.224.52.11]
8 16 ms 17 ms 18 ms ae-16.a02.tokyjp05.jp.bb.gin.ntt.net [61.120.145.165]
9 13 ms 13 ms 14 ms ae-25.r02.tokyjp05.jp.bb.gin.ntt.net [129.250.6.182]
10 13 ms 13 ms 13 ms ae-3.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.3.23]
11 * 126 ms 121 ms ae-4.r25.snjsca04.us.bb.gin.ntt.net [129.250.5.78]
12 122 ms 119 ms 119 ms ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
13 123 ms 124 ms 124 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 122 ms 120 ms 120 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
15 124 ms 124 ms 124 ms 204.2.229.234
16 124 ms 124 ms 124 ms 204.2.229.9

Trace complete.

PATHPING was as follows:

C:\WINDOWS\system32>PATHPING 204.2.229.9

Tracing route to 204.2.229.9 over a maximum of 30 hops

0 DESKTOP-6V4V5S0.flets-east.jp [192.168.1.4]
1 192.168.1.1
2 mitnijg2.asahi-net.or.jp [124.155.79.246]
3 mitnijg2-v2.asahi-net.or.jp [124.155.79.177]
4 tkybi9-v78.asahi-net.or.jp [124.155.79.134]
5 tkycr1-v1091.asahi-net.or.jp [202.224.52.52]
6 tkycr2-v1001.asahi-net.or.jp [202.224.51.2]
7 kddni6-v1070.asahi-net.or.jp [202.224.52.11]
8 ae-16.a02.tokyjp05.jp.bb.gin.ntt.net [61.120.145.165]
9 ae-25.r02.tokyjp05.jp.bb.gin.ntt.net [129.250.6.182]
10 ae-3.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.3.23]
11 ae-4.r25.snjsca04.us.bb.gin.ntt.net [129.250.5.78]
12 ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
13 ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
15 204.2.229.234
16 204.2.229.9

Computing statistics for 400 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-6V4V5S0.flets-east.jp [192.168.1.4]
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 6ms 0/ 100 = 0% 0/ 100 = 0% mitnijg2.asahi-net.or.jp [124.155.79.246]
0/ 100 = 0% |
3 6ms 0/ 100 = 0% 0/ 100 = 0% mitnijg2-v2.asahi-net.or.jp [124.155.79.177]
0/ 100 = 0% |
4 12ms 0/ 100 = 0% 0/ 100 = 0% tkybi9-v78.asahi-net.or.jp [124.155.79.134]
0/ 100 = 0% |
5 12ms 0/ 100 = 0% 0/ 100 = 0% tkycr1-v1091.asahi-net.or.jp [202.224.52.52]
0/ 100 = 0% |
6 11ms 0/ 100 = 0% 0/ 100 = 0% tkycr2-v1001.asahi-net.or.jp [202.224.51.2]
0/ 100 = 0% |
7 13ms 0/ 100 = 0% 0/ 100 = 0% kddni6-v1070.asahi-net.or.jp [202.224.52.11]
0/ 100 = 0% |
8 15ms 0/ 100 = 0% 0/ 100 = 0% ae-16.a02.tokyjp05.jp.bb.gin.ntt.net [61.120.145.165]
0/ 100 = 0% |
9 13ms 0/ 100 = 0% 0/ 100 = 0% ae-25.r02.tokyjp05.jp.bb.gin.ntt.net [129.250.6.182]
0/ 100 = 0% |
10 21ms 1/ 100 = 1% 1/ 100 = 1% ae-3.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.3.23]
0/ 100 = 0% |
11 120ms 0/ 100 = 0% 0/ 100 = 0% ae-4.r25.snjsca04.us.bb.gin.ntt.net [129.250.5.78]
0/ 100 = 0% |
12 119ms 0/ 100 = 0% 0/ 100 = 0% ae-5.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.146]
0/ 100 = 0% |
13 119ms 0/ 100 = 0% 0/ 100 = 0% ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
0/ 100 = 0% |
14 --- 100/ 100 =100% 100/ 100 =100% xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
0/ 100 = 0% |
15 124ms 0/ 100 = 0% 0/ 100 = 0% 204.2.229.234
0/ 100 = 0% |
16 124ms 0/ 100 = 0% 0/ 100 = 0% 204.2.229.9

Trace complete.

I attempted a few fixes.

First: I checked my firewall to make sure it wasn't being blocked however FF14 was allowed through my firewall.

Secondly I reset my router, by unplugging it and leaving it unplugged for about a minute, however this appears to have made no difference.

Thirdly I used the IPCONFIG /FLUSHDNS, then IPCONFIG /RELEASE and finally IPCONFIG/RENEW this too made no difference.

Fourthly I followed all the suggestions in this thread: https://forum.square-enix.com/ffxiv/...9-90006-%21%21 Including the internet explorer network settings, again however, none of this has helped.

Lastly, I attempted a full reinstall of the game. Unfortunately this too has made no difference.

I did notice one more odd thing. While I was in the game window of FF14 talking to a friend over DISCORD, his voice became exceptionally robotic. This issue disappeared when I ALT Tabbed to desktop and reappeared when I re-entered the game window.

Any other ideas or suggestions would be greatly appreciated as I just purchased gametime a couple of days before this issue occurred.

Thank you very much for your time and consideration in this matter.