Game crashing with and without errors

[Beanbag]

For the past few days my game has been crashing sometimes with error codes present, sometimes not. The first few times didn't have error codes but lately it has error codes. It happens anywhere between just running around the cities or getting into cutscenes or twice in the same dungeon just during the final boss.

I've tried reinstalling the game but it didn't fix it. I don't know much about computers so I haven't really attempt other fixes. Another thing is that I place this game on my external SSD, I'm not sure if it contributes to the problem.

Edit: I have since reinstall the driver, disabled fullscreen optimization, perform a clean boot, tried running the game on borderless window, lower the refresh rate.

I have also identify a specific cutscene that consistently cause the problem. It is the first cutscene is "Soul Searching" MSQ. I "fixed" it by running the cutscene on another computer then go back to play on my laptop. Other cutscenes following this cutscene did not crash the game.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Dragon\Documents
FINAL FANTASY XIV ONLINE E:\New folder\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home Single Language 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E16Q2IMS.105
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16259.434MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 21379.434MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 133.762GB SYSTEM_FREEDISC_SPACE 23.388GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 84.288GB SYSTEM_FREEDISC_SPACE 83.990GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.758GB SYSTEM_FREEDISC_SPACE 255.921GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8129.717 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_de4e751ab44b3d66\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_de4e751ab44b3d66\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_de4e751ab44b3d66\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_base.inf_amd64_de4e751ab44b3d66\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4974
SYSTEM_GRAPHICS_DRIVER_DATE 2/27/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_ca8a9ea80ab33482\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_ca8a9ea80ab33482\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_ca8a9ea80ab33482\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_ca8a9ea80ab33482\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.9094
SYSTEM_GRAPHICS_DRIVER_DATE 2/13/2018 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5D45EE5E-7FF7-4296-AD12-06C01BC92759}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8612
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/7/2019 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA42E330-7658-11E8-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185E20D0-BE94-11E9-8001444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185E47E0-BE94-11E9-8002444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185E6EF0-BE94-11E9-8003444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185E9600-BE94-11E9-8004444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA42E330-7658-11E8-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185E9600-BE94-11E9-8005444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA42E330-7658-11E8-8006444553540000}
SYSTEM_INPUT_NAME Synaptics HID-Compliant Touch pad Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {185EBD10-BE94-11E9-8006444553540000}
SYSTEM_INPUT_NAME Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA455430-7658-11E8-8009444553540000}
SYSTEM_INPUT_NAME Synaptics HID-Compliant Touch pad Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A61AE3D0-197C-11E9-8004444553540000}
SYSTEM_INPUT_NAME Synaptics HID-Compliant Touch pad Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A61B0AE0-197C-11E9-8006444553540000}
SYSTEM_INPUT_NAME Synaptics HID-Compliant Touch pad Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA455430-7658-11E8-8007444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA455430-7658-11E8-800A444553540000}
SYSTEM_INPUT_NAME SteelSeries KLC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AA455430-7658-11E8-800C444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Snip & Sketch
Dragon Center
New Tab - Google Chrome
CN=Microsoft Windows, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Microsoft Text Input Application
Settings
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Battle.net
Google Chrome
MSI Feature Navigator
Battery Calibration
Help Desk
BurnRecovery
Dragon Center
Microsoft Edge
Microsoft Edge Update
Norton Security
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NVIDIA Stereoscopic 3D Driver
Pulse Secure 9.1
Pulse Secure Setup Client Activex Control
RStudio
Steam
TriDef VR Games (MSI) 1.3.4
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Python 3.8.0 Utility Scripts (32-bit)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Epic Games Launcher
Minecraft Launcher
PerkinElmer ChemScript 19.0
FINAL FANTASY XIV ONLINE
MSI Feature Navigator
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Python 3.8.0 Documentation (32-bit)
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Intel(R) Chipset Device Software
Python 3.8.0 Development Libraries (32-bit)
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PerkinElmer ChemOffice Suite 2019
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Python 3.8.0 Core Interpreter (32-bit)
Office 16 Click-to-Run Extensibility Component
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BurnRecovery
Python 3.8.0 Tcl/Tk Support (32-bit)
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Thunderbolt™ Software
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Microsoft VC++ redistributables repacked.
Dragon Center
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Microsoft XNA Framework Redistributable 4.0 Refresh
XSplit Gamecaster
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Intel(R) Processor Graphics
Realtek High Definition Audio Driver
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Hero Siege
Borderlands 3
Stardew Valley
Oxygen Not Included
Human: Fall Flat
Raft
Among Us
SteelSeries GG 5.1.0
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Intel(R) Management Engine Components
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Intel(R) Rapid Storage Technology
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Pulse Secure
NVIDIA Ansel
NVIDIA 3D Vision Driver 390.94
NVIDIA Control Panel 390.94
NVIDIA Graphics Driver 390.94
NVIDIA GeForce Experience 3.12.0.84
NVIDIA Optimus Update 31.0.11.0
NVIDIA PhysX System Software 9.17.0524
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NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.36.6
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NVIDIA Display Watchdog Plugin
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Microsoft Update Health Tools
Intel(R) Management Engine Components
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
Epic Games Launcher Prerequisites (x64)
PerkinElmer ChemOffice 64-bit Support 19.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003574
C:\Program Files\WindowsApps\Microsoft.ScreenSketch_10.2008.2277.0_x64__8wekyb3d8bbwe\ScreenSketch.exe 00002EBC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12105.1001.23.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000019D8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBar.exe 0000352C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002020
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.150.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000276C
C:\Users\Dragon\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00002524
C:\WINDOWS\Explorer.EXE 00001F0C
C:\WINDOWS\System32\DriverStore\FileRepository\cui_component.inf_amd64_df4f60b1cae9b14a\igfxEM.exe 00001F14
C:\WINDOWS\System32\SynTPEnh.exe 000027A0
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C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021A8
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C:\WINDOWS\system32\ApplicationFrameHost.exe 000019C4
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C:\WINDOWS\system32\sihost.exe 00001BC8
C:\WINDOWS\system32\svchost.exe 00000104
C:\WINDOWS\system32\taskhostw.exe 00001CB0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003590
C:\Windows\System32\RuntimeBroker.exe 00001464
C:\Windows\System32\oobe\UserOOBEBroker.exe 000012A8
C:\Windows\System32\smartscreen.exe 00003BB8
E:\New folder\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000036F4
E:\New folder\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000033F0