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  1. 08-02-2021 03:13 PM #1
    Stenislav
    Player
    Stenislav's Avatar
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    Aug 2021
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    Character
    Stenislav Rukheim
    World
    Leviathan
    Main Class
    Goldsmith Lv 80

    Issues opening the Launcher

    Hi All,

    Not sure if anyone can help, but I play on a Mac and install Big Sur 11.5.1 on the weekend and now I can't open the Launcher...basically I get an image flick up on the screen a few seconds after opening it that lasts for like a quarter of a second and then it disappears and then nothing...very frustrating as I can't get in to play!

    Any advice or help would be greatly appreciated!
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  2. 08-31-2021 03:07 AM #2
    Thukoolo
    Moderator Thukoolo's Avatar
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    Aug 2021
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    315
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in response to this issue. The error you are describing could be due to the device not being compatible with Final Fantasy XIV.

    To clarify a bit more, please provide additional information: (Select Apple Icon in top left corner > About This Mac)

    Mac Model/Year/Serial Number:
    Graphics:
    Displays information:
    Storage limit:
    Storage Usage:
    RAM/Memory:

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
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    Last edited by Thukoolo; 08-31-2021 at 03:09 AM.
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