Unable to log in to new account through Steam

[Mockingbird]

I created a second FFXIV account today as I want to play the story from the beginning on a new character without having all the veteran awards or locations unlocked as my main character.

In doing so I created a new account, added a new Windows service and paid for a 1 month subscription... however when I try to log into this account using the Steam client I get:

This service account does not have a valid FINAL FANTASY XIV license for this platform or your subscription has expired.
To register a license, please visit the FINAL FANTASY XIV: Mog Station (https://sqex.to/Msp).

My main account has Endwalker Early Access and has the Collector's Editions of most of the games, whereas this new account only has the basic regular editions of ARR through to ShB.

The only other difference between my main account and my new account is that under Account Type my main account has "Standard (Steam)" whereas my new account simply has "Standard".

Nothing during the sign-up process told me that I wouldn't be able to log in through Steam and I don't have enough space on my computer to have two complete versions of the game installed at the same time. Is there anything I can do to be able to log into my new account using the Steam launcher?

[worldofneil]

I have the exact same problem. My first service account is non-Steam and my second service account is Steam and for five years I was able to login/switch between both really easily. Then with 5.1 Square Enix changed things and it's been a problem ever since.

I asked Square Enix how I was supposed to now play my non-Steam AND Steam accounts... their solution... install the game twice.

Thankfully there's a fairly easy workaround. The simplest solution is for you to install it on Steam and when you want to play the Steam service account, launch the game from Steam.

When you want to play the non-Steam service account, DON'T launch it from Steam, but instead browse to the files on the disk and run ffxivboot.exe directly.

The game files are identical, the difference is how it is launched. When you launch it from Steam it adds a -issteam parameter onto ffxivboot and so the game then checks for a Steam licence after that. You can use SteamEdit to remove that -issteam to make it into the "non-Steam" version or you can add it in a shortcut to make it into the "Steam" version, whatever works best for you.

Sadly we still can't swap between service accounts like we used to (have to restart the entire game now), but it's better than having to install the game twice. I have no idea why they added these hoops since it just causes problems for actual players.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the European Support Center.

This thread will be moved to ‘Separate Support Required.”