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  1. #1
    Player
    ToxicPercival's Avatar
    Join Date
    Aug 2021
    Posts
    1
    Character
    Natasha Kurvanagi
    World
    Ragnarok
    Main Class
    Dark Knight Lv 80

    Random animation freezing, followed by pc freeze

    For the third time in the last 2 weeks during full party content the following happened:
    My characters animation randomly froze, my attack animations wont come out, my character is set in battle stance and just slides across the floor. Markers become invisible.
    At the same time, my voice stops being picked up by discord. When i try to tap out, all my applications stop working and my pc just freezes entirely, forcing a hard reset.
    The only pattern im seeing is, that it happened during trials or raids, but only infrequently. I can play for days without problems and then it suddenly happens.

    The issue reminds me of what happens during a memory leak, but i dont know exactly what happens.

    The only other thread i could find is this one from 2016, pointing out directx11 as the possible source: https://forum.square-enix.com/ffxiv/threads/281050

    Is that issue known and if yes, is it still connected to directx11? I dont really want to believe that thats still an issue 5 years later.

    PC Specs:
    Windows 10
    Ryzen 7 5800x
    Geforce RTX 2070
    16GB 3200Mhz Ram
    Game running off an NVME
    High details, Resolution of 3440 x 1440(Ultrawide), uncaped framerate

    Any solutions or hints would be much appreciated
    (0)
    Last edited by ToxicPercival; 08-01-2021 at 06:10 PM.

  2. #2
    Player
    Arrhin's Avatar
    Join Date
    Dec 2018
    Location
    Ul'dah
    Posts
    475
    Character
    Arrhin Terremiaux
    World
    Zalera
    Main Class
    Scholar Lv 90
    Not necessarily your problem but do not run uncapped frame rates in XIV. It's known to cause various issues. Also very unnecessary in a game of this type and needlessly hard on your system for zero benefit. Cap at monitor refresh rate and see if it helps.
    (1)
    Don't touch me there

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)