So I've been having this problem that I have no idea how to fix as this is never happened to me before until recently. I've been getting error's when I would try to go into a dungeon called "Heroes of Gauntlet" or just trying to teleport to Kholusia when I am using DX11. This is a real bothersome because I've tried to do everything as far as I can think to work my way around to have the game back to normal how it's always been when I never get any crashes from other games in the sense as a reference to DX11 error.

https://media.discordapp.net/attachm...894&height=670

This is what is show's every time I head to Heroes Gauntlet or just straight in Kholusia, I have not receive any problems from other locations. Hope I can get some help with this as soon as possible. Although I want to mention that when I switch from DX11 to DX9 it works perfectly fine in the sense of me teleporting to Kholusia. But it will still crash once when I try to still do Heroes Gauntlet. I've tried to delete specific files that are based on expansions such as going to my E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\sqpack\ex3. it would work once when I delete that file and reinstall it by being able to move around in Kholusia but eventually it will just go back to the same old DX11 error that I post a picture of. I uninstalled and reinstalled the game multiple times and I'm still receiving this error down the road. I am using a 5tb External Hard drive which is also where my Final Fantasy 14 game is located I've been able to play this without having a problem for almost 2 years and now it's having issues. I have updated Bios, uninstall and reinstall Geforce was able to get my graphics card up to date and still having these crashes.


Note: Just incase if the picture does not show these are the Errors that I keep getting

"An unexpected error has occurred. Existing Final Fantasy XIV. 2021-07-14-14:11"

ffxiv_dx11.exe+13CB69D
ffxiv_dx11.exe+621EC
ffxiv_dx11.exe+60873
ffxiv_dx11.exe+1318FF0
ffxiv_dx11.exe+131A69F
ffxiv_dx11.exe+131D155
ffxiv_dx11.exe+46868C
ffxiv_dx11.exe+1974A2


I play this game window borderless, v-sync off, no overlays on any application including discord based on my knowledge. I also earlier made Microsoft Edge as my primary. Below of the information I provided I am not sure if this is much help to fix the situation as far as the "System Information". Again I do not understand the process on how to fix or what information is viable. Hope this gives me a lead on a solution to not have anymore DX11 Errors anymore.


[B]System Information

1.) System Summary:
OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-K034KK3G
System Manufacturer Acer
System Model Predator PH315-52
System Type x64-based PC
System SKU 0000000000000000
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.12, 7/28/2020
SMBIOS Version 3.0
Embedded Controller Version 1.06
BIOS Mode UEFI
BaseBoard Manufacturer CFL
BaseBoard Product Covini_CFS
BaseBoard Version V1.12
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1110"
User Name LAPTOP-K034KK3G\ECVDeanHawkins27
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 10.4 GB
Total Virtual Memory 25.3 GB
Available Virtual Memory 17.0 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


2.) Components:
PNP Device ID PCI\VEN_10DE&DEV_2191&SUBSYS_13431025&REV_A1\4&2D33CDAE&0&0008
Adapter Type NVIDIA GeForce GTX 1660 Ti, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1660 Ti
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_18c5552cded2a330\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_18c5552cded2a330\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_18c5552cded2a330\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_18c5552cded2a330\nvldumdx.dll
Driver Version 30.0.14.7141
INF File oem67.inf (Section049 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xB3000000-0xB3FFFFFF
Memory Address 0xA0000000-0xAFFFFFFF
Memory Address 0xB0000000-0xB1FFFFFF
IRQ Channel IRQ 4294967278
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVACI.INF_AMD64_18C5552CDED2A330\NVLDDMKM.SYS (30.0.14.7141, 35.69 MB (37,420,672 bytes), 7/25/2021 12:51 AM)

Name Intel(R) UHD Graphics 630
PNP Device ID PCI\VEN_8086&DEV_3E9B&SUBSYS_13431025&REV_00\3&11583659&0&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 630
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7201e626b4d0f6fe\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7201e626b4d0f6fe\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7201e626b4d0f6fe\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7201e626b4d0f6fe\igd12umd64.dll
Driver Version 26.20.100.7262
INF File oem87.inf (iCFL_w10_DS section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 144 hertz
Bits/Pixel 32
Memory Address 0xB5000000-0xB5FFFFFF
Memory Address 0x90000000-0x9FFFFFFF
I/O Port 0x00005000-0x0000503F
IRQ Channel IRQ 4294967276
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_7201E626B4D0F6FE\IGDKMD64.SYS (26.20.100.7262, 19.68 MB (20,630,880 bytes), 7/27/2021 5:54 PM)


3.) Environment Variables:

ComSpec %SystemRoot%\system32\cmd.exe <SYSTEM>
DriverData C:\Windows\System32\Drivers\DriverData <SYSTEM>
NUMBER_OF_PROCESSORS 12 <SYSTEM>
OneDrive C:\Users\eugen\OneDrive LAPTOP-K034KK3G\ECVDeanHawkins27
OneDriveConsumer C:\Users\eugen\OneDrive LAPTOP-K034KK3G\ECVDeanHawkins27
OS Windows_NT <SYSTEM>
Path C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR <SYSTEM>
Path %USERPROFILE%\AppData\Local\Microsoft\WindowsApps; NT AUTHORITY\SYSTEM
Path %USERPROFILE%\AppData\Local\Microsoft\WindowsApps; LAPTOP-K034KK3G\ECVDeanHawkins27
PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC <SYSTEM>
PROCESSOR_ARCHITECTURE AMD64 <SYSTEM>
PROCESSOR_IDENTIFIER Intel64 Family 6 Model 158 Stepping 10, GenuineIntel <SYSTEM>
PROCESSOR_LEVEL 6 <SYSTEM>
PROCESSOR_REVISION 9e0a <SYSTEM>
PSModulePath %ProgramFiles%\WindowsPowerShell\Modules;%SystemRoot%\system32\WindowsPowerShell\v1.0\Modules <SYSTEM>
TEMP %SystemRoot%\TEMP <SYSTEM>
TEMP %USERPROFILE%\AppData\Local\Temp NT AUTHORITY\SYSTEM
TEMP %USERPROFILE%\AppData\Local\Temp LAPTOP-K034KK3G\ECVDeanHawkins27
TMP %SystemRoot%\TEMP <SYSTEM>
TMP %USERPROFILE%\AppData\Local\Temp NT AUTHORITY\SYSTEM
TMP %USERPROFILE%\AppData\Local\Temp LAPTOP-K034KK3G\ECVDeanHawkins27
USERNAME SYSTEM <SYSTEM>
windir %SystemRoot% <SYSTEM>