Crashing dx11 with no error popup

[TitanToast]

Hello,

I was able to play 172 hours of the ARR (starting and stopping/playing different characters) but as soon as I reached Heavensward (Coming to Ishgard) any cutscene (especially voiced cutscenes) will crash the game back to desktop with no errors. Sometimes DX9 will work sometimes but not often. If it crashes while loading into a cutscene I will be stuck. If I start the game in Dx11 it starts to load then crashes with no errors to the desktop. If I start the game in DX9 it loads infinitely I let it run for 30 minutes. The temporary fix I found for this is booting up the game on my old pc (in dx11) and it works.


Things I've tried so far:
1. reinstalling the game x3 (the last time with nothing else running and no devices using wifi)
2. uninstalling/reinstalling/updating Nvidia drivers.
3. Lowering all settings to the minimum.
4. CCleaner
5. Clean bootup disabling all startup programs
6. Nvidia Debug mode
7. Disabled Steam and Nvidia overlays
8. Almost everything listed in this forum:
https://forum.square-enix.com/ffxiv/threads/432529-Constant-dx11-error-crashes

I don't think it's an overheating issue because I've been able to run some pretty graphically intensive games with no crashes.

Please Help! I want to play this game so bad! PLZ ELP PLZ



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[TitanToast]

I saw there was a new patch, I was excited thinking the game would work(for me). It still doesn't Please help Please! I want to play this game so bad! I need to know the story, please!

I don't know if you're familiar with the film The Shawshank Redemption but I have the Will and Drive to pull a Shawshank on this thread.

P.S. I love you please help!

[TitanToast]

I tried deleting the My Games file and reinstalling it. That didn't work either. Please HELP!

[TitanToast]

Just ran BurnInTest to make sure my computer wasn't overheating or something was wrong. Everything passed and it isn't overheating by a large margin.

[archie42]

Sorry for hijacking your report, but I'm having very similar issues, I think.

With dx9, when entering "The Doman Enclave", the game gets stuck in the loading screen forever.
With dx11, the game outright crashes. Initially I was getting an message box with a dx11 stack trace, after a full reinstall the game just exits to desktop with no error message whatsoever.

I'm going through the thread OP posted to see if something there helps, but I think I've already tried almost everything too, even running with the Intel integrated graphics.

[archie42]

@OP, someone told me they fixed it by reinstalling on C instead of the external HDD they were using. I had to install it on an external HDD too since I don't have enough space on C and cannot try this solution.

Can you confirm if you have the game installed on drive C or on a different one? (edit: since the size of your C drive is similar to mine, I guess it could also be your case)

To add more information, I have also been having random crashes on a specific cutscene (where Lo****** and Na**** sit down to speak) just this week (I was able to play up to Stormblood with no issues, though). But on entering the Doman Enclave the crashes are consistent. I can also upload my system information if it would help. I'm playing on a laptop with a 960m.

[archie42]

OK, I uninstalled the game, ran CCCleaner, and went through the registry manually deleting every entry referring to "A Realm Reborn".
Then I installed the game from scratch on drive C, and I can now finally enter the Doman Enclave.

Not sure what fixed it, but I'm leaving it here in case it helps someone else. Maybe it was just a corrupt download and installing in C didn't actually do anything? No clue.

[TitanToast]

Please Hijack the more attention and maybe they'll help me resolve this issue.
Yes, I've tried my C and D drive with no luck.

I tried uninstalling the game than running CCleaner still no luck.

I only have 6 days of game time left and still despite all this STILL really want to play the game. Please someone help!

[TitanToast]

SOLVED!
Step 1 uninstall FF14
Step 2 uninstall Steam (this will uninstall all steam games)
Step 3 reinstall Steam
Step 4 reinstall FF14
Step 5 PLAY THAT MOTHER FUCKER LIKE THERES NO TOMORROW!