Cutscene Voice Audio Extremely Quiet

[LuminousOracle]

Hi. When viewing a voiced cutscene, characters are extremely quiet and sound like they're underwater/in another room. Only characters speaking in cutscenes are affected.

I recently returned to the game. When I played previously, I heard the cutscene dialog.

All other game sounds and music function properly, including during the cutscenes.

In-game audio settings are all the way up.

I primarily play using my headset, but the issue is also present using speakers.

I've checked Windows audio settings as many other having the issue suggested. There are no surround sound settings to fix. Speakers are set to stereo and of course the headset doesn't have a similar setting.

I appreciate your help.

I've posted the System Information from the launcher below.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\*****\Documents
FINAL FANTASY XIV ONLINE D:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS A.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16336.395MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25552.395MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 128.916GB SYSTEM_FREEDISC_SPACE 23.762GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 346.939GB SYSTEM_FREEDISC_SPACE 126.687GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 611.258GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.197 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6647
SYSTEM_GRAPHICS_DRIVER_DATE 5/12/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8168.197 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d71d3f5ea7618cbb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6647
SYSTEM_GRAPHICS_DRIVER_DATE 5/12/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A61B4657-61DF-40B5-8E4D-9FF19582CD9F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {0E6E07A6-E43F-4E67-8E40-478CE9BEDF22}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
SYSTEM_SOUND Headset Earphone (Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {9E0011C7-9A2D-420F-BD2F-34329FD0E41A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {6D9588AD-455F-41A3-A49B-89B88AD0E563}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {323380E0-5398-11E7-8001444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58454E60-D85C-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3235CAD0-5398-11E7-8004444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3235CAD0-5398-11E7-8003444553540000}
SYSTEM_INPUT_NAME Gaming keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3235CAD0-5398-11E7-8007444553540000}
SYSTEM_INPUT_NAME Osmium Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F67F22D0-E399-11EA-8007444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58465FD0-D85C-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5846ADF0-D85C-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {703D13F0-4314-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F0CD010-4608-11EB-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {703D3B00-4314-11EB-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {58472320-D85C-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8294C1F0-D85C-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Technical Support - Post New Thread — Mozilla Firefox
Microsoft Text Input Application
general - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

PCGen 6.08.00RC8
Blizzard App
BitRaider Streaming Client
Cisco AnyConnect Secure Mobility Client
Diablo III
Foxit Reader
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Origin
Overwolf
Razer Cortex
Razer Synapse
Amazon Send to Kindle
StarCraft II
Steam
TeamViewer
World of Warcraft
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29913
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Teams Machine-Wide Installer
Star Wars: The Old Republic
Launcher Prerequisites (x64)
AIVIA GHOST
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.25.28508
Microsoft Visual C++ 2005 Redistributable
GOG Galaxy
Pokémon Trading Card Game Online
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Hero Lab 8.8j
e5 Secure Download Manager
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Thrustmaster TARGET
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Thrustmaster Force Feedback Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
GoTo Opener
Blackthorne
Cisco AnyConnect Secure Mobility Client
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Apple Application Support (32-bit)
T.Flight Hotas drivers
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Brother Software Suite
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Epic Games Launcher
Streamlabs OBS 0.11.7
Vortex
7-Zip 16.04 (x64)
FoundryVTT 0.8.7
AMD Software
Bitdefender Total Security
Bitdefender Agent
Greenshot 1.2.10.6
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
Crusader Kings III
Resident Evil Village
XCOM: Enemy Unknown
FTL: Faster Than Light
Deus Ex: Human Revolution - Director's Cut
No Man's Sky
Stellaris
Elite Dangerous
Hob
Divinity: Original Sin 2
Surviving Mars
Wargroove
The Divinity Engine 2
TaleSpire
Mutant Year Zero: Road to Eden
Outward
Valheim
SteelSeries GG 5.1.0
AMD Ryzen Master
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
paint.net
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
PuTTY release 0.70 (64-bit)
Intel(R) PRO/Wireless Driver
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
iTunes
Paradox Launcher v2
Apple Mobile Device Support
Apple Application Support (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
iCloud
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 466.47
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
AMD Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Grammarly for Microsoft® Office Suite
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe 0000396C
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe 0000117C
C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTEM.EXE 00003ADC
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00004AF0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000350
C:\Program Files (x86)\Razer\Razer Cortex\ProcessCapturer.exe 00004110
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003BD4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003858
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000028EC
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000039B0
C:\Program Files\Bitdefender\Bitdefender 2017\bdagent.exe 00001EB8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002558
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine.exe 000011DC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21052.124.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002F7C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000473C
C:\Users\*****\AppData\Local\Discord\app-1.0.9002\Discord.exe 00002480
C:\Users\*****\Documents\GIGABYTE\AIVIA GHOST\GHOSTOPEN.exe 00003A58
C:\Users\*****\Documents\GIGABYTE\AIVIA GHOST\Macro.exe 00003B10
C:\Users\*****\Documents\GIGABYTE\AIVIA GHOST\Tilt.exe 00003BFC
C:\WINDOWS\Explorer.EXE 000015E0
C:\WINDOWS\System32\rundll32.exe 000014EC
C:\WINDOWS\System32\svchost.exe 00003734
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002C84
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001B58
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002AA8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001250
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003588
C:\WINDOWS\system32\ApplicationFrameHost.exe 000026F0
C:\WINDOWS\system32\DllHost.exe 00004088
C:\WINDOWS\system32\SettingSyncHost.exe 00002DCC
C:\WINDOWS\system32\backgroundTaskHost.exe 00003228
C:\WINDOWS\system32\conhost.exe 000032E0
C:\WINDOWS\system32\sihost.exe 00001010
C:\WINDOWS\system32\svchost.exe 00002264
C:\WINDOWS\system32\taskhostw.exe 000011AC
C:\Windows\System32\CompPkgSrv.exe 00004EB4
C:\Windows\System32\GameBarPresenceWriter.exe 000023CC
C:\Windows\System32\RuntimeBroker.exe 00004BEC
C:\Windows\System32\SecurityHealthSystray.exe 00003440
C:\Windows\System32\smartscreen.exe 00002990
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001F64
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004AE0
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00003F70
D:\Programs\Greenshot\Greenshot.exe 00003644

[LuminousOracle]

Problem resolved. Unfortunately, I have no idea which of the things I've done fixes it.