I logged out of the game last night and it did not close, just stayed on full screen black and I could not get it to close at all to access my computer so I hard reset the computer. then when I tried to reopen the game the launcher would not open. so I uninstalled the game and now I am reinstalling it.

speedtest says I get 64 MBPS of download speed but the game is downloading at 9MBPS and will take three hours. how do I make it download at the appropriate speed that I am capable of?