Not able to play in Directx 11 and game crashing alot

[Prophet_Warden]

Hello guys!
I've come across some problems after returning to final fantasy again after several years away.

When trying to start the game in Directx 11 mode i get this japanese error message when the game launches and confirming the error closes the game:



I've tried google to get some tips before posting here, but I cannot find anyone with the same error message. I have tried the usual stuff though: Changing ingame settings, reinstalling the game, updating and reinstalling directX and GPU drivers but with no success.

Playing in directx 9 works however - but only for a while. The game works anywhere between 15m-2 hours but then, especially when i use the teleportsystem to crowded places, the game starts lagging uncontrollably with freezelags that usually end in crashes. After rebooting the game it starts working a short while again before the freezelags continue.

It shouldn't be my hardware becuase my computer is kind of new with alot of high-end hardware. It really saddens me because I'm really enjoying the game but not being able to play it in directx 11 and having these freezelags and crashes are really frustrating.

[Prophet_Warden]

Oh, and here is the system information.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\marti\OneDrive\Dokument
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bitar (6.2, version 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz (20 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 0607
SYSTEM_LANGUAGE svenska. Nationell inställning: svenska
SYSTEM_MEMORY 65408.805MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 75136.805MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.112GB SYSTEM_FREEDISC_SPACE 58.549GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 985.000GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24348.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32704.402 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
SYSTEM_GRAPHICS_DRIVER_DATE 7/12/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Högtalare (Sonic Studio Virtual Mixer)
SYSTEM_SOUND_DEVICE_ID {05C67E26-FAE7-4F4B-9A11-F64926FCE611}
SYSTEM_SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SYSTEM_SOUND_DRIVER_VERSION 10.38.41.588
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 8/6/2019 02:00:00
SYSTEM_SOUND Hörlurar (ROG Headset)
SYSTEM_SOUND_DEVICE_ID {952FECC8-1AB3-40D2-A86D-357DD88B3729}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 6/8/2021 02:00:00
SYSTEM_SOUND ROG PG65UQ (NVIDIA High Definition Audio)
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SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 02:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5113A77C-BD12-449F-85B7-C49D233C67FB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8899.1
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 2/18/2020 02:00:00
SYSTEM_SOUND Speakers (NVIDIA Broadcast)
SYSTEM_SOUND_DEVICE_ID {31508357-1A2F-4FEF-B9B1-A7AC70D349D5}
SYSTEM_SOUND_DEVICE_NAME nvrtxvad64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.0.5
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 8/7/2020 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mus
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SYSTEM_INPUT_NAME Tangentbord
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SYSTEM_INPUT {1019D9D0-149E-11EB-8001444553540000}
SYSTEM_INPUT_NAME ROG_RYUJIN
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SYSTEM_INPUT {1036B0A0-149E-11EB-800C444553540000}
SYSTEM_INPUT_NAME USB Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5AE3CE20-3A47-11EB-8001444553540000}
SYSTEM_INPUT_NAME Cam Link 4K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10332E30-149E-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT {10363B70-149E-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT {10368990-149E-11EB-8009444553540000}
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SYSTEM_INPUT {10296A30-149E-11EB-8002444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
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SYSTEM_INPUT {10368990-149E-11EB-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10368990-149E-11EB-800B444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
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SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04A38210-2509-11EB-8001444553540000}
SYSTEM_INPUT_NAME ROG Gaming Display Aura Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CDAE2200-14A6-11EB-8010444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B40B7AF0-14A6-11EB-800F444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {ECFCD1B0-29A0-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Forum - Google Chrome
Inställningar
Inställningar
E-post
Inkorgen - Hotmail ‎- E-post
Kalkylatorn med graffunktion
Kalkylatorn med graffunktion
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Adobe After Effects 2021
MSI Afterburner 4.6.2
Adobe Media Encoder 2021
Battle.net
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Google Chrome
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Microsoft Edge
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Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
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Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
ASUS MousePad HAL
VGA
GALAX GAMER RGB
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
ASUS AURA Extension Card HAL
AURA lighting effect add-on
ROG RYUJIN
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ENE_EHD_M2_HAL
ASUS AURA Odd Component
FINAL FANTASY XIV ONLINE
ROG STRIX IMPACT II
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ASUS Mouse HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Launcher Prerequisites (x64)
MergeModule_x86
ASUS Keyboard HAL
AURA
ASUS GLCKIO2 Driver
ASUS AURA Headset Component
iMorph
ROG STRIX GO 2.4
Universal Holtek RGB DRAM
Microsoft Visual C++ 2005 Redistributable
ASUS AURA Display Component
BankID säkerhetsprogram
ASUS AURA Motherboard HAL
ASUS Framework Service
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Patriot Viper M2 SSD RGB
Corsair AURA DRAM Component
Path of Exile
Intel® Software Installer
ASUS Motherboard
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
AURA Service
ASUS Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
PlayMemories Home
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Intel(R) Chipset Device Software
ENE RGB HAL
ASUS AIOFan HAL
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
TradeSkillMaster Application version 1.0
PHISON HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
PMB_ServiceUploader
ASUS AURA VGA Component
ENE IO Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Path of Exile
Kingston AURA DRAM Component
Patriot Viper DRAM RGB
ASUS Framework Service
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
PMB_ModeEditor
ROG DELTA
Streamlabs OBS 0.26.0
Maxon Cinema 4D 22
Element TD 2
Kingdoms of Amalur: Re-Reckoning
Baldur's Gate 3
Resident Evil Village
Command & Conquer™ Remastered Collection
The Medium
Craftopia
Dyson Sphere Program
The Witcher 3: Wild Hunt
Satisfactory
The Outer Worlds
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They Are Billions
Hammerting
DOOM Eternal
Control
Endzone - A World Apart
Spiritfarer
Amnesia: Rebirth
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Dynamic Application Loader Host Interface Service
GALAX GAMER RGB
WD_BLACK AN1500
NahimicAPI 64-bit
ASUS Keyboard HAL
Intel(R) Management Engine Driver
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Intel(R) Management Engine Components
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
ENE_EHD_M2_HAL
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Elgato Control Center
Bonjour
ASUS AURA VGA Component
ASUS MousePad HAL
Universal Holtek RGB DRAM
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Patriot Viper M2 SSD RGB
MergeModule_x64
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Kingston AURA DRAM Component
PHISON HAL
Intel(R) Chipset Device Software
Elgato Stream Deck
AURA DRAM Component
4K Capture Utility
ASUS AURA Headset Component
Intel(R) LMS
Microsoft Visual C++ 2005 Redistributable (x64)
ASUS AURA Display Component
Intel(R) Icls
NVIDIA Broadcast Voice Driver 1.0.0.5
NVIDIA Grafikdrivrutin 471.41
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX systemprogramvara 9.19.0218
NVIDIA-uppdatering 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD audiodrivrutin 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Broadcast Container
NVIDIA Broadcast LocalSystem Container
NVIDIA Message Bus for NvBroadcastContainer
NVIDIA Broadcast Session Container
NVIDIA Watchdog Plugin for NvBroadcastContainer
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NVIDIA TelemetryApi helper for NvContainer
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NVIDIA Message Bus for NvContainer
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NVIDIA NodeJS
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Camera (NVIDIA Broadcast)
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ASUS Mouse HAL
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
AURA lighting effect add-on x64
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Microsoft .NET Core Host - 3.1.8 (x64)
Intel(R) Management Engine Components
ENE RGB HAL
Microsoft Update Health Tools
ASUS AIOFan HAL
ARMOURY CRATE Lite Service
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Epic Games Launcher Prerequisites (x64)
Documentation Manager


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00000548
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00000D5C
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C:\Program Files (x86)\Microsoft\EdgeWebView\Application\92.0.902.55\msedgewebview2.exe 000011C8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00005820
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00006B64
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C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00005D10
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000050C0
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00004810
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 0000462C
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C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 0000525C
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C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00006894
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 00002200
C:\Program Files\Elgato\ControlCenter\ControlCenter.exe 00003490
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 00006280
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 000029E0
C:\Program Files\Google\Chrome\Application\chrome.exe 00006F74
C:\Program Files\NVIDIA Corporation\NVIDIA Broadcast\NVIDIA Broadcast.exe 000047F0
C:\Program Files\NVIDIA Corporation\NVIDIA Broadcast\NvVirtualCamera\NVIDIA Virtual Camera.exe 00001FF8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00006478
C:\Program Files\WindowsApps\A-Volute.28054DF1F58B4_3.16.17.0_x64__w2gh52qy24etm\SonicRadar3.exe 00001ED4
C:\Program Files\WindowsApps\A-Volute.SonicStudio3_3.16.17.0_x64__w2gh52qy24etm\SonicStudio3.exe 00001A18
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 0000256C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00004494
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C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.6282.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00006F20
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21052.124.0_x64__8wekyb3d8bbwe\YourPhone.exe 000007D4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00005E08
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001138
C:\Users\marti\AppData\Local\Microsoft\OneDrive\21.129.0627.0002\FileCoAuth.exe 00006364
C:\Users\marti\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00004504
C:\Users\marti\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 000029B4
C:\Users\marti\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 000006C8
C:\Users\marti\AppData\Roaming\Elgato\StreamDeck\Plugins\tv.twitch.studio.sdPlugin\twitchstudiostreamdeck.exe 000069CC
C:\Windows\Explorer.EXE 000064DC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001CB0
C:\Windows\System32\RtkAudUService64.exe 0000570C
C:\Windows\System32\RuntimeBroker.exe 000023E4
C:\Windows\System32\SecurityHealthSystray.exe 00004FFC
C:\Windows\System32\oobe\UserOOBEBroker.exe 000044A0
C:\Windows\System32\smartscreen.exe 00005360
C:\Windows\System32\svchost.exe 00001360
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001744
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00006850
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000050E8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00006F6C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004D84
C:\Windows\system32\ApplicationFrameHost.exe 00005D44
C:\Windows\system32\DllHost.exe 00006C58
C:\Windows\system32\SettingSyncHost.exe 00003E18
C:\Windows\system32\conhost.exe 00003CEC
C:\Windows\system32\sihost.exe 00002DF0
C:\Windows\system32\svchost.exe 000023E0
C:\Windows\system32\taskhostw.exe 00002F34
D:\PlayMemories Home\PMBVolumeWatcher.exe 00003C04
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004B04
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000030D8

[Prophet_Warden]

Bumping this in hope of a reply.

[Thukoolo]

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.

Please try the following:
- Update and reinstall the drivers for your graphics card.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!