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  1. #1
    Player
    Bd09live's Avatar
    Join Date
    Jul 2021
    Posts
    18
    Character
    Scalen Fireblood
    World
    Gilgamesh
    Main Class
    Gladiator Lv 80

    Crashing (either when i try to load into my character or after the cutscene)

    Keep crashing either before i load into my character or after loading in. sometimes it wont crash till i get to the cutscene of "the will of the moon" and will crash after cutscene before the fight. (was crashing after fight, but in my attempts to fix it and after redownloading the game, it wont even let me do the fight anymore)

    Updated drivers, uninstalled and reinstalled ff14. tried with and without dx11. I have no other ideas.

    UPDATE: also tryed a fresh boot (disabled everything) and launched, crashed on trying to load into the server and eventually after a few attempts made it in and crashed at cutscene again. Standing there and moviing around didnt crash me)


    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Ragol\OneDrive\Documents
    FINAL FANTASY XIV ONLINE D:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS P3.80
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16315.664MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 22203.664MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.152GB SYSTEM_FREEDISC_SPACE 26.630GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.832 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
    SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8157.832 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5d5c294bb8d17217\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
    SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Headphones (Arctis 5 Game)
    SYSTEM_SOUND_DEVICE_ID {1D1E2E99-873B-4C6B-9D3D-DD5F57131449}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
    SYSTEM_SOUND Headphones (Oculus Virtual Audio Device)
    SYSTEM_SOUND_DEVICE_ID {6A59D207-4781-44C3-9F15-8CA88803858C}
    SYSTEM_SOUND_DEVICE_NAME oculusvad.sys
    SYSTEM_SOUND_DRIVER_VERSION 0.12.6.503
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/16/2020 19:00:00
    SYSTEM_SOUND Headset Earphone (Arctis 5 Chat)
    SYSTEM_SOUND_DEVICE_ID {34E267CC-4B81-4D8A-BE88-EBBB80AFCDB4}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
    SYSTEM_SOUND SAMSUNG (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {853B208F-7E8F-4486-B304-A8981F97F858}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
    SYSTEM_SOUND Speakers (THX Spatial - Synapse)
    SYSTEM_SOUND_DEVICE_ID {920949DA-2D94-4773-B12C-436B77729460}
    SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/17/2019 19:00:00
    SYSTEM_SOUND Speakers (THX Spatial)
    SYSTEM_SOUND_DEVICE_ID {8598E709-25A4-4BD5-924E-09D412AFA3B6}
    SYSTEM_SOUND_DEVICE_NAME RZTHXSpatial.sys
    SYSTEM_SOUND_DRIVER_VERSION 21.13.12.850
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/13/2020 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4D38D300-A9B0-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Classic Edition
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4D392120-A9B0-11EB-8002444553540000}
    SYSTEM_INPUT_NAME Razer Naga Classic Edition
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7A70D670-5680-11EB-8003444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7E3C04B0-C93E-11EB-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Arctis 5
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4D392120-A9B0-11EB-8003444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B55B830-5680-11EB-8004444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B55DF40-5680-11EB-8005444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B55DF40-5680-11EB-8006444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4D394830-A9B0-11EB-8004444553540000}
    SYSTEM_INPUT_NAME Razer Naga Classic Edition
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7C3B3630-5680-11EB-8007444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {026B5920-AA4F-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Razer Naga Classic Edition
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    DX11.exe errors that I cannot fix, been stumped for months - Google Chrome
    Task Manager
    general - Discord
    Settings
    Microsoft Store
    Microsoft Store
    Microsoft Text Input Application
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Battle.net
    Freelancer 1.6
    Google Chrome
    Hearthstone
    Heroes of the Storm
    Microsoft Edge
    Microsoft Edge Update
    OBS Studio
    OpenAL
    Origin
    Overwolf
    Razer Cortex
    Razer Synapse
    Steam
    THX Spatial Audio
    Ubisoft Connect
    Ghost Recon Breakpoint
    Trackmania
    World of Warcraft Public Test
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    EmoTracker
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
    Razer Synapse
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30037
    Wondershare Helper Compact 2.6.0
    obs-ndi version 4.9.0
    Auto Keyboard v7.1
    Path of Building version 1.4.170
    Minecraft Launcher
    Overwolf.Setup.VC100CRTx86.Dist
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Battlefield™ V
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Streamlabs OBS 0.27.1
    Guild Wars 2
    Oculus
    M.A.S.S. Builder Demo
    TrackMania Nations Forever
    Dyson Sphere Program
    VTuber Maker
    Cell to Singularity - Evolution Never Ends
    Vulkan Run Time Libraries 1.0.65.1
    WinRAR 6.02 (64-bit)
    Wondershare Filmora X(Build 10.2.0.32)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Malwarebytes version 4.4.0.117
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30037
    BerserkerMultiWorld
    NDI 4 Runtime
    Archipelago
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    BerserkerMultiWorld.Doors
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    NVIDIA Graphics Driver 471.41
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.60
    NVIDIA Install Application
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30037
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Update Health Tools
    Overwolf.Setup.VC100CRTx64.Dist


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 0000373C
    C:\Program Files (x86)\Razer\APO0520Drv\Drivers\x64\THXHelper0520.exe 000015EC
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003944
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000038F8
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000365C
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002F88
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000032B4
    C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00002BEC
    C:\Program Files\Google\Chrome\Application\chrome.exe 000011FC
    C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001FFC
    C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe 00001CBC
    C:\Program Files\Razer\RzAppEngine\rzappengine.exe 0000352C
    C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 000007C8
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12105.1001.23.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003B08
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21052.124.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000251C
    C:\Users\Ragol\AppData\Local\Discord\app-1.0.9002\Discord.exe 00003790
    C:\Users\Ragol\AppData\Local\Gaijin\Program Files (x86)\NetAgent\gjagent.exe 000031A8
    C:\Users\Ragol\AppData\Local\Microsoft\OneDrive\21.119.0613.0001\FileCoAuth.exe 00001CCC
    C:\Users\Ragol\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000015D0
    C:\Windows\Explorer.EXE 00001978
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000DC8
    C:\Windows\System32\RZTHXHelper.exe 00002B80
    C:\Windows\System32\RuntimeBroker.exe 00002B48
    C:\Windows\System32\SecurityHealthSystray.exe 00000778
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00002D58
    C:\Windows\System32\smartscreen.exe 0000282C
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000028D4
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000022D0
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020E4
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000422C
    C:\Windows\system32\ApplicationFrameHost.exe 000042F8
    C:\Windows\system32\DllHost.exe 00003560
    C:\Windows\system32\SettingSyncHost.exe 000027F8
    C:\Windows\system32\conhost.exe 00000948
    C:\Windows\system32\sihost.exe 00001484
    C:\Windows\system32\svchost.exe 00003AE8
    C:\Windows\system32\taskhostw.exe 00001628
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000834
    D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001564
    (0)
    Last edited by Bd09live; 07-21-2021 at 09:15 PM.

  2. #2
    Player
    Bd09live's Avatar
    Join Date
    Jul 2021
    Posts
    18
    Character
    Scalen Fireblood
    World
    Gilgamesh
    Main Class
    Gladiator Lv 80
    update on the issue: uninstalled ff14 again and went into my documents and deleted the config files after uninstalling and searched my pc for any other ff14 files and purged them as well. Reinstalled and got game is running fine for now. got past the cutscene and have been able to advance on my MSQ. will keep you updated.
    (0)

  3. #3
    Player
    Bd09live's Avatar
    Join Date
    Jul 2021
    Posts
    18
    Character
    Scalen Fireblood
    World
    Gilgamesh
    Main Class
    Gladiator Lv 80
    now its crashing at final mission of stormblood (requim of heroes)
    (0)