Yes and no. We all have heard where they have even admitted they want to do things but are holding off, such as getting a new gaming engine. We also have seen where moderators never speak here in the forum really and we've had lots of issues with players in-game, but it often feels like GM and moderators don't exist.
In addition, there are lots of features that people have collectively been griping about for several expansions. So we know that people in various places are "dropping the ball." It could just be that they aren't doing their jobs or it could be they lack the manpower but are trying their best. Regardless of what's happening, there's a lot of work to be done.
I suppose a way you can look at it is we might all love pizza. They start offering Cheese pizza and players say they want variety, as there should be pepperoni and other toppings. Does that mean they don't like pizza? Heck no, they just like it better with those toppings or maybe a different crust. People see those options and additions as improvements. So it's saying as much as you love pizza (FFXIV), what changes or additions would you make? But then it went one step further to tell people to not only think of the game but of the company as a whole.
We'd need more profit for things to happen. Would need to encourage more players to join or pay into it so those things could be done. Then looking at idea for long login times and stuff to be reduced, you need more servers. For people to respond to posts, hackers, GM reports, etc then you need to have enough manpower. There's a lot to consider. So in thinking about it all, you share what you'd like to see and what you'd do, but it can also help you reflect on maybe what makes it so challenging for it to be done. You're also able to see answers from other players of people who agree or disagree with your way of thinking, which offers even a better perspective.