black screen after play

[Pekochii]

I was able to get the game to run once and it kept crashing, so I attempted to fix the issue by reinstalling. After reinstalling the game does not launch, after hitting 'Play' in the launcher the window opens into a black screen (no loading icon, audio, etc). No error shows up before the game closes itself. Since then I've tried reinstalling the game two more times and have not been able to fix the issue.

I've tried turning DX11 mode off, made sure any overlay was disabled, reset launcher options, disabled the intro cinematic.






-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\roxyr\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS ALCN32WW(V2.09)
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8005.738MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 15941.738MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.228GB SYSTEM_FREEDISC_SPACE 51.204GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 776.741GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4002.869 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb3678f1b2323513\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb3678f1b2323513\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb3678f1b2323513\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_bb3678f1b2323513\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0100.9684
SYSTEM_GRAPHICS_DRIVER_DATE 7/8/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {5B3B98A0-1C50-4559-AEAC-B7F5F4CB7D20}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8627
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/28/2019 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {042DC880-A436-11EA-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {042E3DB0-A436-11EA-8004444553540000}
SYSTEM_INPUT_NAME Wacom Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {042E64C0-A436-11EA-8006444553540000}
SYSTEM_INPUT_NAME Wacom Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {042E8BD0-A436-11EA-8009444553540000}
SYSTEM_INPUT_NAME Wacom Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 7 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0430AEB0-A436-11EA-8011444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0430D5C0-A436-11EA-8012444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {04303980-A436-11EA-8010444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
pekola - Discord
Settings
Settings
Realtek Audio Console
Realtek Audio Console
Microsoft Text Input Application
Technical Support - Post New Thread - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Stardew Valley
Google Chrome
LogMeIn Hamachi
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Samsung Portable SSD Software
Steam
The Sims 4
Ubisoft Connect
Lenovo Vantage Service
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Java 8 Update 291
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Intel® Software Installer
Launcher Prerequisites (x64)
Intel(R) Graphics Driver Software
Java Auto Updater
TunnelBear
Microsoft Visual C++ 2005 Redistributable
Sims 4 Tray Importer (S4TI) 1.11.04.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
TunnelBear
Intel® Driver & Support Assistant
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel Driver && Support Assistant
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
LogMeIn Hamachi
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
7-Zip 19.00 (x64)
Lenovo Pen Settings Service
Microsoft 365 - en-us
Microsoft 365 Apps for enterprise - en-us
Terraria
Soulworker
Saints Row IV
Counter-Strike: Source
7 Days to Die
Borderlands: The Pre-Sequel
Fistful of Frags
Garry's Mod
Wallpaper Engine
Borderlands 2
Left 4 Dead 2
Stick Fight: The Game
Phasmophobia
Muse Dash
Among Us
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 291 (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Malwarebytes version 4.2.2.95
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Computing Improvement Program
AdoptOpenJDK JDK with Eclipse OpenJ9 8.0.252.09 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Revo Uninstaller 2.1.1
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Documentation Manager
Microsoft Update Health Tools
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00003878
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002D70
C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00000558
C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe 0000381C
C:\Program Files (x86)\Steam\Steam.exe 00003858
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000152C
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 000035CC
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00001CDC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002290
C:\Program Files\WindowsApps\E0469640.LenovoUtility_4.0.44.0_x64__5grkq8ppsgwt4\LaunchUtility\utility.exe 000035B4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000034F8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21052.124.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002750
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000578
C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.2.169.0_x64__dt26b99r8h8gj\RtkUWP.exe 00003290
C:\Users\roxyr\AppData\Local\Discord\app-1.0.9002\Discord.exe 00003698
C:\Users\roxyr\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003078
C:\WINDOWS\Explorer.EXE 000024D0
C:\WINDOWS\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.CompanionApp.exe 000011D8
C:\WINDOWS\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.Device.exe 000037AC
C:\WINDOWS\Lenovo\iMController\PluginHost86\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe 00004A88
C:\WINDOWS\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe 00000E98
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_f531ad14c8555346\igfxEM.exe 00002684
C:\WINDOWS\System32\DriverStore\FileRepository\wtabletserviceisd.inf_amd64_9177e4957c708bc4\WTabletServiceISD.exe 0000227C
C:\WINDOWS\System32\svchost.exe 000020C8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002CD8
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002A84
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002984
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002E88
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003E78
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002B6C
C:\WINDOWS\system32\DllHost.exe 00002FB8
C:\WINDOWS\system32\SettingSyncHost.exe 000028F8
C:\WINDOWS\system32\rundll32.exe 000009D8
C:\WINDOWS\system32\sihost.exe 000022B8
C:\WINDOWS\system32\svchost.exe 00002654
C:\WINDOWS\system32\taskhostw.exe 000020D8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000030A0
C:\Windows\System32\RtkAudUService64.exe 0000300C
C:\Windows\System32\RuntimeBroker.exe 00003984
C:\Windows\System32\SecurityHealthSystray.exe 00002F98
C:\Windows\System32\oobe\UserOOBEBroker.exe 000035F4
C:\Windows\System32\smartscreen.exe 00004ACC
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000324C
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004970

[EllaBean]

I had same issue with the game on OSX with the Intel UHD 630, which isn't supported by SE, they only support AMD video cards. I managed to get the game to play with same video card on Win 10 but with very bad textures. I got a egpu that works on OSX and the game works great on OSX now, which is a mystery because the internal video card worked with the Win version of FF14. You might look into getting a egpu which is an external video card that you connect to computer, preferably AMD if this is only game you play. SE doesnt support Intel or Nvidia video cards. Make sure you get decent 8 gb RAM if you can afford it. Good Luck.