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  1. #1
    Player
    Anemoshi's Avatar
    Join Date
    Jul 2021
    Location
    Gridania
    Posts
    29
    Character
    Lyra Lynn
    World
    Brynhildr
    Main Class
    Bard Lv 94

    Kernel error, DirectX 11 failure crashes game

    The game does launch fine. However, anywhere from 30 seconds to 15 minutes after queueing into the game, I experience the following error and I'm not sure how to fix it. I have tried updating my NVIDIA driver, which had a new one released yesterday, and I also tried updating any other hardware drivers, using the Windows file checker to scan and fix corrupt files within my PC, and I tried unplugging the USB peripherals that are not required for me to play (my webcam and my sound bar). I also pasted my system info into my post just in case.

    ======================================================

    An uexpected error has occurred. Exiting FINAL FANTASY XIV.
    2021-07-14_13:11

    ffxiv_dx11.exe+1318098
    ffxiv_dx11.exe+131A68E
    ffxiv_dx11.exe+131D155
    ffxiv_dx11.exe+46868C
    ffxiv_dx11.exe+1974A2
    ffxiv_dx11.exe+13E6759
    KERNEL32.DLL+17034
    ntdll.dll+52651

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\anemo\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU AMD Ryzen 5 3500 6-Core Processor (6 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS F.31
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8104.980MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 17832.980MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.705GB SYSTEM_FREEDISC_SPACE 51.458GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650 SUPER
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650 SUPER
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 3955.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 4052.490 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_212b6879b5ff13
    1a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64
    _212b6879b5ff131a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\
    nvhdci.inf_amd64_212b6879b5ff131a\nvldumdx.dll,C:\WINDOWS\System32\DriverStor
    e\FileRepository\nvhdci.inf_amd64_212b6879b5ff131a\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
    SYSTEM_GRAPHICS_DRIVER_DATE 7/11/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND G2490W1G4 (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {99CEE1CE-E2C0-4EC1-B800-DA1A785279CF}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
    SYSTEM_SOUND Speakers (Elo 7.1 USB)
    SYSTEM_SOUND_DEVICE_ID {AB99C44C-75BD-4BC5-A4AD-0CD012EEFD1F}
    SYSTEM_SOUND_DEVICE_NAME KOBRAKAHN.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.1.10
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 7/19/2020 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DCEB4520-E04A-11EB-8001444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DCEB6C30-E04A-11EB-8002444553540000}
    SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DCEBE160-E04A-11EB-8003444553540000}
    SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DCEBE160-E04A-11EB-8004444553540000}
    SYSTEM_INPUT_NAME G413 Carbon Mechanical Gaming Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DCEC0870-E04A-11EB-8005444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {DCEC7DA0-E04A-11EB-8006444553540000}
    SYSTEM_INPUT_NAME USB Receiver
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {32142E90-E1D1-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Elo 7.1 USB
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FF212CA0-E756-11EB-8002444553540000}
    SYSTEM_INPUT_NAME Realtek Bluetooth A/V Remote Control Target Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FF2153B0-E756-11EB-8004444553540000}
    SYSTEM_INPUT_NAME Realtek Bluetooth A/V Remote Control Target Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 28 SYSTEM_GAMEPAD_FOV 0
    (0)

  2. #2
    Player
    Anemoshi's Avatar
    Join Date
    Jul 2021
    Location
    Gridania
    Posts
    29
    Character
    Lyra Lynn
    World
    Brynhildr
    Main Class
    Bard Lv 94

    FIXED

    I was able to fix this problem by doing the following:

    1. Uninstall Final Fantasy XIV.
    2. Download a software cleaner (CCleaner).
    3. Run CCleaner and restart PC.
    4. Redownload Final Fantasy XIV client & game.
    5. Login and start up Final Fantasy XIV.

    The link to download the launcher/client is here:
    https://www.finalfantasyxiv.com/playersdownload/na/

    It's really a pain to find it for some reason.
    (0)