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  1. #1
    Player
    Anemoshi's Avatar
    Join Date
    Jul 2021
    Location
    Gridania
    Posts
    29
    Character
    Lyra Lynn
    World
    Brynhildr
    Main Class
    Bard Lv 94

    Game crash post windows not opening

    Hi there, the main reason I'm posting this is because kernel errors of different sort are kind of common for me and many others as I've noticed after browsing various help forums and asking around. This one happened today while I was running around Ul'dah, looking for the Make it Rain quest NPC.

    Date & Time: 07/20/2021 10:26:51 AM
    Frequency: Once
    World name: Brynhildr
    Character name: Lyra Lynn
    Retainer name: N/A
    NPC name: N/A
    Monster name: N/A
    Class/Level: DNC/69
    Party or solo: Solo
    In-game time: Unsure
    Area and coordinates: Ul'dah, Ruby Road
    Housing: N/A

    Steps:
    1. Opened character menu via gamepad.
    2. Selected glamour plate icon on character menu.
    3. Window opening sound effect was heard but glamour plate window was not visible.
    4. Attempted to click on glamour plate icon using mouse, same result.
    5. Attempted opening gear set window with mouse, same result (window opening sound effect played but window did not open).
    6. Decided to quit game and restart after a few minutes. Selected "Quit Game" from System menu (through gamepad menu).
    7. "Log out and quit game?" prompt opened correctly, click "Yes" using mouse.
    8. Black screen with loading wheel in bottom right corner loaded up but was not responding to anything.
    9. Checked window through taskbar, error window had popped up. Didn't take a screenshot - wasn't thinking at the time, did retrieve error log (see below).
    10. Had to close game by right-clicking the taskbar icon and clicking Close.

    ERROR LOG:

    10:26:51 AM
    Kernel-EventTracing/PerfDiag error
    "The maximum file size for session "PerfDiag Logger" has been reached. As a result, events might be lost (not logged) to file "C:\WINDOWS\system32\WDI\LogFiles\ShutdownPerfDiagLogger.etl". The maximum files size is currently set to 20971520 bytes."

    10:26:51 AM
    Kernel-EventTracing/PerfDiag error
    "Session "PerfDiag Logger" stopped due to the following error: 0xC0000188"

    10:46:30 AM (unsure if this one is related at all)
    DistributedCOM
    "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
    and APPID
    {15C20B67-12E7-4BB6-92BB-7AFF07997402}
    to the user HP-GAMING-PC\anemo SID (S-1-5-21-2535231672-4096821651-3737838946-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."


    Connection Specs
    - Type of internet connection/provider: Wi-Fi 5 (802.11ac) through access point, AT&T
    - Modem maker/model number: AT&T

    ■ PC Specs

    To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

    -=-=-=-=- System Information -=-=-=-=-
    HP Pavilion Gaming Desktop TG01-0xxx
    -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
    SYSTEM_GRAPHICS: NVIDIA GeForce GTX 1650 SUPER
    SYSTEM_DISPLAY_MODE: 1920x1080 (32 bit, 60Hz)
    SYSTEM_OS: Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU: AMD Ryzen 5 3500 6-Core Processor (6 CPUs) ~3.6GHz

    Gamepad Manufacturer: YAEYE (third party seller on Amazon)
    Gamepad Model Name: Wired Controller for Xbox 360, YAEYE Game Controller for Xbox 360 with Dual-Vibration Turbo for Microsoft Xbox 360/360 Slim and PC Windows 7,8,10
    Gamepad Part Number: N/A

    Browser Information
    - Name and version of the browser currently in-use: Google Chrome (Version 91.0.4472.164 64-bit)
    (0)

  2. #2
    Player
    Anemoshi's Avatar
    Join Date
    Jul 2021
    Location
    Gridania
    Posts
    29
    Character
    Lyra Lynn
    World
    Brynhildr
    Main Class
    Bard Lv 94
    Author's Note: I no longer believe this is an in-game issue or something that is triggered by a visible or physical event in-game, and I am thinking it's an issue with DirectX11 on my end. Thank you for the support!
    (0)