Absolutely~ I've no doubt that the restrictions impacted the true number of players that may have been interested in Hroth (or Viera).
It's a bit of a weird fix, but personally I think they should allow hair bound to face races the ability to 'barber' their entire head then- just lock other racial features (like changing your race lol) behind the fantasia still. On top of that I think any mog shop related hair or hat should be ensured to fit the two races, of course everything work would be nice. . . but if it is really a challenge and it's the best they can reasonably do I think that would be two good bandaids to the issue.