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  1. #1
    Player
    KoolAidWizard's Avatar
    Join Date
    Jul 2021
    Posts
    21
    Character
    Koolaid Wizard
    World
    Famfrit
    Main Class
    Samurai Lv 90

    Crashing almost every cutscene, got a lot worse with fresh install

    Hello, the game was running fine for the past 2 weeks with maybe an odd error here and there that was bearable and didn't require extensive research on how to fix them, but as soon as I started doing the post Stormblood quests the game seemed to crash at every cutscene staring with the dungeon "The Mad Kings Trove." after I could not log back in after joining the dungeon and getting an error every time I tried to log in I reinstalled the Stormblood files ( Ex 2 ) and was able to continue... then later down the line the game started crashing more frequently, so I decided I was going to do a fresh install of the game / drivers which is what I did... this actually turned out to make it a LOT worse - now the game legit crashes at every cutscene with varying different error messages that I will attach with this post, I have to play the game in Dx9 because Dx11 won't even open because the game crashes before the log in screen / character screen. The amount of errors I receive is very disheartening and the game is actually just unplayable at the moment which is really sad since it was working semi well before post stormblood - here is a list of things I've tried:

    Reinstalling FF14 on both c / d drive
    unistalled/reinstalled drivers using DDU
    Disabled all overlays on steam / discord / nvidia
    tweaked graphics / frames in the menu
    disabled full screen optimization mode for ff14
    done a clean start with no programs running after a restart
    removed all OC / tweaks to gpu /ram
    unchecked fast start up in the windows menu
    tried both full screen / windowed
    checked run as admin on the ff14boot file
    and many more.

    Here are the images of the errors I got, some the same and some very different:
    https://imgur.com/a/w14kYNJ

    Any help would be much appreciated, im loving the game but am kinda discouraged after trying everything I can, thanks.
    EDIT: Get a double error even when I try and log in now https://imgur.com/a/orcXTb2

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    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

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    (0)
    Last edited by KoolAidWizard; 07-12-2021 at 08:18 AM.

  2. #2
    Player
    Arrhin's Avatar
    Join Date
    Dec 2018
    Location
    Ul'dah
    Posts
    475
    Character
    Arrhin Terremiaux
    World
    Zalera
    Main Class
    Scholar Lv 90
    Make sure you deleted all remnants of the old install like the config file etc, that was my mistake when I had this issue. Download and install from a new launcher executable as well.
    (1)
    Don't touch me there

  3. #3
    Player
    KoolAidWizard's Avatar
    Join Date
    Jul 2021
    Posts
    21
    Character
    Koolaid Wizard
    World
    Famfrit
    Main Class
    Samurai Lv 90
    Sadly I did remove all files from Documents - My Games - FINAL FANTASY XIV - A Realm Reborn right after I uninstalled the game twice to no avail. nothing seems to work.
    (0)
    Last edited by KoolAidWizard; 07-12-2021 at 08:44 AM.

  4. #4
    Player
    Casti_EL's Avatar
    Join Date
    Nov 2020
    Location
    Gridania
    Posts
    192
    Character
    Casti Elensar
    World
    Gilgamesh
    Main Class
    Astrologian Lv 100
    Apologies if I'm mis-reading but your Windows 10 version seems to be build 2004 (19041). I've heard that version had some issues/bugs with certain drivers. May be worth trying to update that to latest version (21H1) to see if that helps.
    (1)

  5. #5
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would like to recommend the following steps:

    1) Remove game and all content
    2) Restart PC
    3) Install and run a registry cleaner
    4) Restart PC
    5) Reinstall the game
    6) Restart PC
    7) Launch game to see if issue is resolved

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (1)

  6. #6
    Player
    KoolAidWizard's Avatar
    Join Date
    Jul 2021
    Posts
    21
    Character
    Koolaid Wizard
    World
    Famfrit
    Main Class
    Samurai Lv 90
    Quote Originally Posted by Rhaervis View Post
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would like to recommend the following steps:

    1) Remove game and all content
    2) Restart PC
    3) Install and run a registry cleaner
    4) Restart PC
    5) Reinstall the game
    6) Restart PC
    7) Launch game to see if issue is resolved

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Will try this and let you know, thank you.
    (0)

  7. #7
    Player
    KoolAidWizard's Avatar
    Join Date
    Jul 2021
    Posts
    21
    Character
    Koolaid Wizard
    World
    Famfrit
    Main Class
    Samurai Lv 90
    Quote Originally Posted by Rhaervis View Post
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    We would like to recommend the following steps:

    1) Remove game and all content
    2) Restart PC
    3) Install and run a registry cleaner
    4) Restart PC
    5) Reinstall the game
    6) Restart PC
    7) Launch game to see if issue is resolved

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Did as followed and am still getting errors, one from when I had gotten through the loading screen and the other as soon as I spoke with the quest giver. Here are the errors -

    https://imgur.com/a/CzKrUDQ - first one was when I logged in and second was when I talked to the npc. any advice would be much appreciated, thank you.
    (0)
    Last edited by KoolAidWizard; 07-14-2021 at 10:47 AM.

  8. #8
    Player
    KoolAidWizard's Avatar
    Join Date
    Jul 2021
    Posts
    21
    Character
    Koolaid Wizard
    World
    Famfrit
    Main Class
    Samurai Lv 90
    Figured out a fix, reinstalled steam and wiped my D drive and it seems to run prefect now even on DX11, thanks!
    (0)