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  1. #1
    Player
    MoltresRider's Avatar
    Join Date
    Feb 2021
    Posts
    183
    Character
    Moltres Rider
    World
    Ultros
    Main Class
    Summoner Lv 100

    Frequent freezes ever since Tuesday's Windows Update

    Windows 10 installed updates to my PC early Tuesday morning and ever since, Final Fantasy XIV frequently freezes during game.

    My game will be working one moment, the next moment everything on the screen comes to a halt, my controller stops working, and if I click anywhere, I get a "not responding" in the title bar of Final Fantasy XIV.

    When Final Fantasy XIV freezes, it will not unfreeze at all no matter how long I wait. The only thing that I can do is force close Final Fantasy XIV with the Task Manager.

    Once Final Fantasy XIV freezes and I force close Final Fantasy XIV, If I try to launch the game again, Final Fantasy XIV will always freeze again right at launch. The only way I can run Final Fantasy XIV again is by restarting my PC.

    This becomes a HUGE problem if I am in duty or whatever because during the process of force closing Final Fantasy XIV, restarting my PC, logging back into Final Fantasy XIV, waiting for the "not properly logged out" message, and waiting in queue to get back into the world, I could EASILY be vote kicked or something.

    This has been a daily problem, sometimes multiple times a day ever since Tuesday. Sometimes after a freeze and I restart my PC, and get back into the game, it is only a matter of five or 10 minutes before Final Fantasy XIV freezes again.

    Here are my PC stats: http://speccy.piriform.com/results/l...rQsEo2EWb4hc8f

    I looked in the Windows Event Viewer but there was not anything regarding Final Fantasy XIV in there other than a launcher issue from January.

    Does anybody know what the problem could be? Is anybody else having this issue since Windows Update?
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  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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