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  1. 07-13-2021 11:54 PM #1
    Rhaervis
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  2. 08-03-2021 03:44 AM #2
    Teirathel
    Player
    Teirathel's Avatar
    Join Date
    Jun 2016
    Location
    Gridania
    Posts
    3
    Character
    Teirathel Minami
    World
    Louisoix
    Main Class
    Red Mage Lv 90
    Hello Rhaervis,

    I had the problem again today in Doma Castle. Just FFXIV who cuts the sound. Discord, Youtube, etc. are working fine. The problem is not persistent it's random as the last time is almost a month ago, but when it does I need to restart the game and then it's working properly again.
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