How you file a TOS violation report like this...

[Halivel]

I further edited my original post. I believe it does, as it is specifically outlined as part of "nuisance behavior".



https://support.na.square-enix.com/f...la=1&kid=68216



Depending on what was actually said in their chat interactions it may fall under 'Offensive Expression' as well:

Thanks, I always forget that ToS is divided in several pages and usually look at the main one. Well, OP has full right to fill a proper report since this is the case.