Game sometimes causes display to black screen of death

[Noxi]

So sometimes, but very rarely, my display sometimes blacks out in the middle of the game. The monitors act as if its not connected to the computer but I can still hear in-game sounds but none of my inputs on the keyboard or mouse is registering. I have to do a hard reset since no inputs work and I'm worried that either my computer is damaged or just some part of the game has caused this to happen.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

To prevent repeating previously attempted troubleshooting, what have you tried to alleviate the problem? Does this issue happen when Final Fantasy XIV is the only program running? Where in game does the crash occur? Also, could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Noxi]

I'm not actually sure what I could do, I'm starting to keep track of my CPU and RAM usage.
I usually have my web browser, discord, antivirus software, and steam up along with FF14. In game I usually crash either in a dungeon/raid or ocean fishing; my recent crash is in delubrum reginae savage.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Education 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/23/15 08:59:54 Ver: 05.0000B
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8144.457MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17360.457MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.066GB SYSTEM_FREEDISC_SPACE 81.971GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.021GB SYSTEM_FREEDISC_SPACE 389.489GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4072.229 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7111
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4072.229 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4a746d937e6a7240\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7111
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {1EA3027C-4B62-4AE2-8078-B5B06A6E0BB0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.1474
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/21/2021 00:00:00
SYSTEM_SOUND ASUS VN247 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {BEBAEDE7-DE68-49E3-8961-957B602B7480}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0060
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C3072D22-9F9C-41D3-BFEC-BD071BA68357}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8228
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2017 00:00:00
SYSTEM_SOUND DELL UP2715K (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D033A7ED-1C14-44F5-B9F5-1332C7FB5D66}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0060
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA44500-F522-11E5-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA49320-F522-11E5-8002444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA4E140-F522-11E5-8003444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA50850-F522-11E5-8004444553540000}
SYSTEM_INPUT_NAME G500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA50850-F522-11E5-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA50850-F522-11E5-8006444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DAA55670-F522-11E5-8007444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game sometimes causes display to black screen of death — Mozilla Firefox
Untitled document - Google Docs — Mozilla Firefox
Po-po-po-poring~-ffxiv-spam - Discord
Sticky Notes
Sticky Notes
Settings
Settings
C:\Users\username\Documents\Rainmeter\Skins\illustro\System\System.ini
C:\Users\username\Documents\Rainmeter\Skins\illustro\Disk\2 Disks.ini
C:\Users\username\Documents\Rainmeter\Skins\illustro\Clock\Clock.ini
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Advanced Combat Tracker (remove only)
Avast Free Antivirus
Battle.net
Cheat Engine 6.8.1
Diablo III
Google Chrome
Microsoft Edge
Microsoft Edge Update
NJStar Chinese WP6
NJStar Japanese WP6
Overwatch
Overwatch Test
Rainmeter
StarCraft
StarCraft II
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS PCE-AC68 WLAN Card Utilities/Driver
SWF File Player
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
DAEMON Tools Lite
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Helltaker
XCOM 2
Resident Evil Revelations 2 / Biohazard Revelations 2
The Witcher 3: Wild Hunt
ASTRONEER
Kingdom Come: Deliverance
FINAL FANTASY XIV Online
GTFO
BERSERK and the Band of the Hawk
Slay the Spire
DOOM Eternal
XCOM: Chimera Squad
Valheim
Trials of Mana
WinRAR 5.71 (64-bit)
Core Temp 1.16
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 471.11
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA LED Visualizer 1.0
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA Network Service
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Update Health Tools
iTunes
Oracle VM VirtualBox 6.1.4


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Steam\GameOverlayUI.exe 000037DC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001578
C:\Program Files (x86)\Steam\steam.exe 000036D8
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00001710
C:\Program Files\DAEMON Tools Lite\DTAgent.exe 000004A4
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 00002C44
C:\Program Files\Mozilla Firefox\firefox.exe 00001868
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003724
C:\Program Files\Rainmeter\Rainmeter.exe 000007E8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000006A0
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_4.1.6.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00002C6C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001BEC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21052.124.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002BA4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 000028B8
C:\WINDOWS\Explorer.EXE 000025F0
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000029C4
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00003110
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002530
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002318
C:\WINDOWS\system32\DllHost.exe 00000B3C
C:\WINDOWS\system32\backgroundTaskHost.exe 000037A4
C:\WINDOWS\system32\sihost.exe 000033D8
C:\WINDOWS\system32\svchost.exe 0000180C
C:\WINDOWS\system32\taskhostw.exe 00002FC8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003390
C:\Windows\System32\CompPkgSrv.exe 00002F8C
C:\Windows\System32\RuntimeBroker.exe 00002198
C:\Windows\System32\SecurityHealthSystray.exe 00003388
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000013BC
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000007B8

[ShikiRyougi]

So sometimes, but very rarely, my display sometimes blacks out in the middle of the game. The monitors act as if its not connected to the computer but I can still hear in-game sounds but none of my inputs on the keyboard or mouse is registering. I have to do a hard reset since no inputs work and I'm worried that either my computer is damaged or just some part of the game has caused this to happen.

Almost glad to see that someone else is having this issue. Occasionally the game will go to like less than 1 FPS, and lead to a black screen of death(as told in Event Viewer), for me everything properly resets and the game is still playable 30 seconds to 2 minutes later, but during that time my PC is entirely unusable and only FFXIV does this. My mouse/keyboard inputs still do function in game, and I hear the game, however the screen only updates to a frame like once per 5 seconds and it'll black screen of death, reset and everything will be good again after a while, as it only happens with FFXIV and someone else posted about this specifically for FFXIV I have to assume something in FFXIV causes this.

Here's my system config:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\chray\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU 12th Gen Intel(R) Core(TM) i9-12900KF (24 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 16
SYSTEM_BIOS 1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65395.867MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 74611.867MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.132GB SYSTEM_FREEDISC_SPACE 814.676GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.519GB SYSTEM_FREEDISC_SPACE 2783.072GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24340.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32697.934 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (240Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_cff5ae09f52b9397\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_cff5ae09f52b9397\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_cff5ae09f52b9397\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdcig.inf_amd64_cff5ae09f52b9397\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 31.00.0015.4601
SYSTEM_GRAPHICS_DRIVER_DATE 10/25/2023 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (FiiO K5 Pro)
SYSTEM_SOUND_DEVICE_ID {BDBA2F63-DED3-40CD-9803-81A1CEFA8ADD}
SYSTEM_SOUND_DEVICE_NAME usbaudio2.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/5/2022 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EDF3D50-79CA-11EE-8001444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EDF3D50-79CA-11EE-8003444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EDF3D50-79CA-11EE-8004444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EDF3D50-79CA-11EE-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EE1AE50-79CA-11EE-8005444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EE1AE50-79CA-11EE-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EE1AE50-79CA-11EE-8007444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EE1AE50-79CA-11EE-8008444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0EE1AE50-79CA-11EE-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Copilot (preview)
FFXIVLauncher
Game sometimes causes display to black screen of death and 3 more pages - Personal - Microsoft​ Edge
D:\g - Notepad++


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.34.31938
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.34.31938
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.34.31938
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.34.31938
SteelSeries GG 50.0.0
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.34.31938
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.34.31938
NVIDIA Graphics Driver 546.01
NVIDIA PhysX System Software 9.21.0713
NVIDIA HD Audio Driver 1.3.40.14
NVIDIA Install Application


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\119.0.2151.44\msedgewebview2.exe 00000F24
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003364
C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 000021CC
C:\Program Files\SteelSeries\GG\apps\engine\prism\SteelSeriesPrism.exe 00002848
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.23500.0.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00001AB8
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_423.23500.0.0_x64__cw5n1h2txyewy\Dashboard\widgetservice.exe 0000219C
C:\Steam\GameOverlayUI.exe 00000E14
C:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000342C
C:\Steam\steam.exe 00003368
C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002E90
C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000FE0
C:\WINDOWS\Explorer.EXE 00001754
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000E7C
C:\WINDOWS\system32\DllHost.exe 00001EC4
C:\WINDOWS\system32\sihost.exe 00001578
C:\WINDOWS\system32\svchost.exe 00000EA8
C:\WINDOWS\system32\taskhostw.exe 0000164C
C:\WINDOWS\system32\wwahost.exe 00002B78
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_aadd853bf8841644\RtkAudUService64.exe 00000D38
C:\Windows\System32\RuntimeBroker.exe 000033C8
C:\Windows\System32\SecurityHealthSystray.exe 000023A8
C:\Windows\SystemApps\Microsoft.AccountsControl_cw5n1h2txyewy\AccountsControlHost.exe 00003158
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001A74
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00001A5C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E7C
D:\Notepad\notepad++.exe 000028AC

[Larirawiel]

Heya,

please check the Event Viewer Logs first. If this error occurs, start the Event Viewer -> Windows-Logs -> System. Maybe there is an event.



Cheers

[Kirika-]

For Noxi,
Your nVidia drivers are out of date, "SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2021 17:00:00", so go to nVidia's webiste and get the latest drivers.

Also, FF14 sometimes has issues when ran from a non-OS drive, "D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000013BC
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000007B8", so free up some space on the C drive and reinstall it onto that drive.

See if those suggestions fixes the issue.

[ShikiRyougi]

Heya,

please check the Event Viewer Logs first. If this error occurs, start the Event Viewer -> Windows-Logs -> System. Maybe there is an event.



Cheers

there were events before, then i reinstalled OS and it still happens but doesn't write to event viewer anymore, it ONLY happens in ffxiv, i play plenty of other games + way more intensive games as well. i still get black screen of death in FFXIV but it no longer writes a log about it, and it happens like once or twice a day.