DirectX11 Crashes

[TheAverageZero]

Hello. I, like many others here, have been having consistent DX11 crashes. Mine began shortly after 5.55 came out, and are still ongoing. I am playing the game entirely vanilla, so there are no mods or shaders or anything of the sort. So far, I have tried to turn settings very low, underclock my computer, overclock my computer, made sure all of my drivers are up to date, rolled back updates, played in all 3 display modes (full screen, windowed, borderless windowed), disabled all overlays, played with absolutely nothing else open at all, turned off Windows Game Mode, capped my max FPS, and done clean installs of the game twice now. Plus some other things that have most likely slipped my mind, as I've done a lot to try to fix this, to absolutely no avail. And I have also tested by playing Elder Scrolls Online, which also uses DX11, and I as able to play that with no problems for hours on end. So please, any and all help would be appreciated. Below is my the list of things that shows in my System Information window in the launcher.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Brandon\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E16R1IMS.10D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8038.250MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16230.250MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 133.082GB SYSTEM_FREEDISC_SPACE 32.218GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 83.514GB SYSTEM_FREEDISC_SPACE 12.137GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.017GB SYSTEM_FREEDISC_SPACE 72.696GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4019.125 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2cec8fd58a80e6ea\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2cec8fd58a80e6ea\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2cec8fd58a80e6ea\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2cec8fd58a80e6ea\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8682
SYSTEM_GRAPHICS_DRIVER_DATE 9/4/2020 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti with Max-Q Design
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050 Ti with Max-Q Design
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8040 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7111
SYSTEM_GRAPHICS_DRIVER_DATE 6/20/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {C151A3B1-A6F3-4F1F-8171-B27E199C8F6C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8622
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/21/2019 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6165E00-C404-11EB-8001444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {422EF800-0849-11E9-8002444553540000}
SYSTEM_INPUT_NAME Radio Switch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6172150-C404-11EB-8002444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {422F1F10-0849-11E9-8005444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C617E4A0-C404-11EB-8003444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C61859D0-C404-11EB-8004444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {42300970-0849-11E9-8008444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C618CF00-C404-11EB-8005444553540000}
SYSTEM_INPUT_NAME 2.4G RF Keyboard & Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

SCM
FFXIVLauncher
Settings
Discord
NVIDIA GeForce Overlay
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Beneath a Steel Sky
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Shadow Warrior Complete
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the white chamber: definitive edition 1.7
Ubisoft Connect
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Intel(R) Wireless Bluetooth(R)
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Cultist Simulator
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Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
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FRAMED Collection
Whispers of a Machine
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RunGunJumpGun
TP-Link Archer T2U Nano Driver
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Sine Mora Ex
Java 8 Update 261
Minecraft Launcher
Wonder Boy: The Dragon's Trap
CyberLink Power2Go 8
FINAL FANTASY XIV ONLINE
MSI Feature Navigator
SteamWorld Heist
Next Up Hero
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Blasphemous
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Hard Reset Redux
Kingsway
Launcher Prerequisites (x64)
Arua
The Sims™ 4
High Hell
Java Auto Updater
Titanfall™ 2
Cosmic Express
Majesty Gold HD
The Last Blade
Desert Child
Intel(R) Chipset Device Software
Hotline Miami
Aegis Defenders
GameInput Redistributable
Crossing Souls
SUPERHOT
Battery Calibration
METAL SLUG 3
Fatal Fury Special
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Zombie Night Terror
Battlefield 3™
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Microsoft Visual C++ 2005 Redistributable
Titan Souls
BurnRecovery
SteamWorld Dig
Hotline Miami 2: Wrong Number
Kentucky Route Zero
The Original Strife: Veteran Edition
System Shock: Enhanced Edition
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Intel® Driver & Support Assistant
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Majesty 2 Collection
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Ape Out
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ToeJam & Earl: Back in the Groove!
Strafe
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The Swords of Ditto
Intel Driver && Support Assistant
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Intel(R) Trusted Connect Service Client x86
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DubWars
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The Flame In The Flood
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Mugsters
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Realtek High Definition Audio Driver
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Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
For The King
Metal Slug 2
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OldSchool RuneScape Launcher 1.2.7
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7-Zip 18.06 (x64)
KB9X Radio Switch Driver
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Logitech Gaming Software 9.02
PPSSPP
RuneScape Launcher 2.2.9
Touhou Fantasia
Kingdom Of Rhea
Eternal Return: Black Survival
Burning Daylight
Terraria
Phantasy Star Online 2
RED HOT VENGEANCE
Neon Beats
Breath of Death VII
Cthulhu Saves the World
Rogue Glitch
Atma
罪業狂襲FrenzyRetribution
Sherlock Holmes: The Mystery of The Mummy
异化之恶〇Abnormal Treatment
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Breeders of the Nephelym: Alpha
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Hellpoint: The Thespian Feast
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Devolverland Expo
Helltaker
UNBEATABLE [white label]
Half-Life: Blue Shift
Escape Room - The Sick Colleague
Action Taimanin
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Ego In A Coma (自我、状態、昏睡。)
The Peresmeshnik
Tom Clancy's Splinter Cell
Tom Clancy's Splinter Cell: Chaos Theory
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Prince of Persia: The Sands of Time
Beneath a Steel Sky
Streets Of Kamurocho
Endless Zone
Croppy Boy
Soulworker
Liquidators
Impulse, From Here!
Isles of Limbo
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High Entropy: Challenges
Kaku Ancient Seal (Alpha)
Perfect Vermin
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Lycanthorn II - Rain of Beasts
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Fallout: New Vegas
Legacy of Kain: Soul Reaver
Prison Architect
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Shadow Warrior Classic (1997)
Magicka 2
PAYDAY: The Heist
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Omikron - The Nomad Soul
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The Plan
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PANZER BALL
Shroud of the Avatar: Forsaken Virtues
Tom Clancy's Splinter Cell: Conviction
200% Mixed Juice!
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GUILTY GEAR Xrd -REVELATOR-
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TENET
CAYNE
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Bloons Adventure Time TD
Vulkan Run Time Libraries 1.1.70.1
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Core Temp 1.17
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SCM
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Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
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Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 471.11
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA Install Application
NVIDIA ABHub
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NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
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NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Documentation Manager
Microsoft Update Health Tools
Paradox Launcher v2
Intel(R) Rapid Storage Technology
Epic Games Launcher Prerequisites (x64)
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe 00003C20
C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00003534
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000024BC
C:\Program Files (x86)\SCM\SCM.exe 00003744
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000C98
C:\Program Files (x86)\Steam\steam.exe 00003A64
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00003360
C:\Program Files\Logitech Gaming Software\LCore.exe 000035E8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003254
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001D34
C:\Program Files\Rainmeter\Rainmeter.exe 00003960
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.143.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002F10
C:\Users\Brandon\AppData\Local\Amazon Music\Amazon Music Helper.exe 00003AAC
C:\Users\Brandon\AppData\Local\Discord\app-1.0.9002\Discord.exe 00003DA0
C:\Users\Brandon\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003994
C:\Users\Brandon\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00001F78
C:\Users\Brandon\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 00003660
C:\WINDOWS\Explorer.EXE 00002784
C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_2cec8fd58a80e6ea\igfxEM.exe 0000270C
C:\WINDOWS\System32\svchost.exe 00003134
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002BA4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002BC8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000033C0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000412C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003318
C:\WINDOWS\system32\DllHost.exe 00001090
C:\WINDOWS\system32\MusNotifyIcon.exe 00001EEC
C:\WINDOWS\system32\SettingSyncHost.exe 00002B28
C:\WINDOWS\system32\conhost.exe 00002980
C:\WINDOWS\system32\sihost.exe 00001074
C:\WINDOWS\system32\svchost.exe 00002918
C:\WINDOWS\system32\taskhostw.exe 0000248C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003C3C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_18c775e07a6aaafd\RtkAudUService64.exe 000039F4
C:\Windows\System32\RuntimeBroker.exe 00000B54
C:\Windows\System32\SecurityHealthSystray.exe 000035F8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003264
C:\Windows\System32\smartscreen.exe 00000284
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000017F4
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000644
E:\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00002674

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
2) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
3) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
4) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything
5) Install Windows and FINAL FANTASY XIV onto the same drive (preferably the C:/ drive if possible)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[TheAverageZero]

Assuming you mean any hardware changes, no, nothing has been done to that before the issues started.

1) I have no additional programs that could interfere with the game, and I don't play with any custom configurations.

2) I have already done this in the past, and the problem persisted.

3) I have tried this with absolutely no USB devices at all, and it still crashed.

4) I have tried a clean boot already, but it made no difference.

5) I have tried this with the game installed on my C, my D, and me E drives already, and the crashes happened on all of them.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Unfortunately, the device information in the provided System Report does indicate that the laptop being used does not meet the minimum specifications required to play FINAL FANTASY XIV most notably the Intel(R) HD Graphics Family chipset. We do not support Intel graphics cards for FINAL FANTASY XIV. However, there is an NVIDIA device that is not listed as the primary graphics card. This suggests that you may be running NVIDIA Optimus which controls whether your system utilizes the base Intel card or the NVIDIA card to conserve battery power. Please try disabling NVIDIA Optimus and see if the error persists. For instructions on how to force the NVIDIA card to be enabled or to disable Optimus, please contact NVIDIA Support.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[TheAverageZero]

Thank you for the response.

I have now used both Nvidia Control Panel and the WindowsOS itself to force FINAL FANTASY XIV to run with the NVIDA card, rather than the integrated graphics. Despite that, I have since had two of the exact same crashes as before, so it has changed nothing.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in responding. We would like to recommend the following steps:

1) Remove game and all content
2) Restart PC
3) Install and run a registry cleaner
4) Restart PC
5) Reinstall the game
6) Restart PC
7) Launch game to see if issue is resolved

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[TheAverageZero]

Thank you very much for the response. Unfortunately, though, that doesn't seem to have fixed anything. The game still crashed with the DirectX error message after a few minutes of playing.

[h3x1e]

Do you have the game installed on an NVMe drive by any chance?

We're testing something atm, on a PC that had the DirectX or Nvidia DLL crashes. After moving the game from an NVMe drive to a SATA M.2 we haven't had a crash in 5 hours of gameplay. Will update if it crashes though.

[TheAverageZero]

I believe it is an NVMee drive, yes. Hopefully the issue stays solved for you!

[h3x1e]

It's not, game crashed after about 6 hours.