If it's a Series X or newer Controller and not a 360/Xbox One to X, that happens. They haven't fixed it yet. Only happens on the new Series X Controllers for me. Works perfectly fine in other games. Final Fantasy XIV is the issue. They just launched the PS5 version of the game and that controller had major issues on PC before the release. Buttons were swapt, Sensitivity was messed up. Hopefully they fix the game for Series X Controllers down the line since those might be more common later.