I booted up FFXIV this morning on my Wijndows 10 gaming laptop and found that my genuine PS4 controller less than a month old bought directly from Playstation Direct (so I am 100% sure it is genuine) is NOT working in FFXIV.

I am using the controller with DS4Windows via Bluetooth which says that the controller is connected and 100% fully charged.

I HAVE tested the controller in other games such as Need for Speed Heat and SNES emulators which the controller works flawlessly. but after testing the controller in other games, I run FFXIV and it does not work at all

I Googled the problem but ONLY results pertaining to a bug in the Steam version showed. I DO NOT have the Steam version, I have the version directly from Square Enix. Steam is not even installed on this PC


I tried disconnecting and reconnecting the controller in DS4Windows, I tried uninstalling and reinstalling the DS4Windows controller drivers, as well as restarting my laptop multiple times.


Checking the FFXIV settings, the game does not even recognize that a controller is even connected but nothing could be further from the truth.


Does anybody know what the problem could be and how do I fix it?