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  1. 06-23-2021 01:31 PM #1
    Xemnarth
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    Dec 2018
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    Gridania
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    19

    Issue with trying to run the game on PS4 after HDD switch

    I have a complicated issue with trying to start the game on ps4. My hdd kinda died yesterday after applying new system software update and I had to use the original/previous HDD.

    After successfully booting the system with the new ps4 and game updates, the client doesn't recognize that I have purchased all expansions. My account on mogstation says I have them all, but I can't sign in to the client on ps4. It says something like "enter code purchased with download" then asks me to quit app...

    I can't even find the game under my library and it doesn't show as purchased from the PS store which is kinda odd.

    Your support with my issue is highly appreciated. Thank you.
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  2. 06-24-2021 05:51 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
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    2,853
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

    Are you signing onto the same PSN account that the game was purchased on? In addition what is the exact error codes received when attempting to log in?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
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