The issue first started with just one cutscene - the one that takes place after you accept the quest "welcome to ishgard" or something. Once this happened I tried very hard to trouble shoot and then the same problem happened on my second character which is post level 50. It seems the issue is only affecting the characters who are past the lvl 50 content or transitioning to the next expac content. It does not show an error code. The game just shuts down when it tries to load a cutscene past lvl 50 msq.

Over the course of last few days which I was waiting for a reply to my ticket I have tried pretty much every thing to fix this issue. For convenience i will list everything I have tried so far.

1. reinstalled the game (4 times) - twice without any firewall or antivirus to prevent files from being not downloaded.
2. updated windows and all the drivers on my PC.
3. Reinstalled my graphics card and manually clean reinstalled all gpu drivers.
4. tried using direct x 9 to see if it solves the issue but when I use Direct x 9, instead of the game crashing I just get an infinite loading screen.
5. tried playing the game WITHOUT any graphics card and still it crashes at the exact same place. EVERY time.
6. The ticket numbers are as follows : 16609492