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  1. #1
    Player
    broadwayjr's Avatar
    Join Date
    Jul 2017
    Posts
    2
    Character
    Haruka Kurogane
    World
    Excalibur
    Main Class
    Red Mage Lv 80

    Cannot launch in DX11 (Fatal DirectX error 10000000)

    Hi, I have been receiving Fatal DirectX error 10000000 when trying to launch the game in DX11 (it does launch in DX9, though a few menus have not been showing). The issue started today (6/18), and I have already tried the following

    -Clearing my graphics drivers with AMD CUU and doing a fresh install (I've tried two different versions of the drivers, both have the same issue)
    -Uninstalling the Windows update that was installed yesterday after the last time I played without issue (yes, I did reboot afterwards, so changes have taken effect)
    -Changing between fullscreen/windowed/borderless windowed
    -Changing the display scaling from the AMD graphics control panel (which has apparently worked for some people)
    -Uninstalling and reinstalling FFXIV
    -Went to the compatibility tab of the DX11 .exe and checked "Disable Fullscreen optimizations"
    -Launched without any other programs running

    Any other ideas? My card is an AMD Radeon RX 570. DX9 is playable though it has been giving me a few problems. No other games I've tried launching and testing (Halo 2 Anniversary in the MCC, Crusader Kings 2, Doom Eternal, Tales of Berseria, Yakuza: Like a Dragon) have had any issues whatsoever with either DX11 or my hardware

    Edit: should also clarify, Im not running any mods. I'm also not overclocking FFXIV. All games run at stock clock settings save for a few games I've set specific individual exceptions for
    (0)
    Last edited by broadwayjr; 06-19-2021 at 04:12 PM. Reason: added extra info

  2. #2
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Could you please provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    broadwayjr's Avatar
    Join Date
    Jul 2017
    Posts
    2
    Character
    Haruka Kurogane
    World
    Excalibur
    Main Class
    Red Mage Lv 80
    The 5.57 update seems to have fixed the problem
    (0)

  4. #4
    Moderator
    Join Date
    Jan 2020
    Posts
    1,594
    Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

    Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

    Good luck with your adventures through Eorzea!
    (0)