Unable to login with specific character

[BloodTrinity]

Hello, as the title says, I am unable to login to my main, but I am able to get in on my alt character. I have contacted live support previously but they were still unable to help me with this issue and have suggested that I come here.

The issue started about a week ago and seems to have persisted until now, I logged out in 'The Fringes' with the 'Exit Game' option and watched the application close itself. In the evening of the same day when I attempt to enter the game on that character, I would be stuck in a loading screen that wouldn't end, I could still hear my CWSL receiving messages but I would be stuck on the loading screen before the game eventually crashes by itself 3 to 5 minutes in. I checked with my FC mates and they could confirm that I was shown as online in the member list.

After several other unsuccessful attempts to login, the game would now instead freeze about 5 to 10 seconds into the loading screen with the pop up "Could not locate data files. Please reinstall FINAL FANTASY XIV.(1ffff)" A screenshot of it can be seen here: https://prnt.sc/15w89a1


As for steps taken, I have renamed the "FINAL FANTASY XIV" folder inside of "My Games" under Documents, reset system settings on the launcher, reinstalled 4 times, deleted the registry using regedit after uninstalling.

I am however able to login to that character on my laptop and on my friend's PC, but not on my PC. I'll attach my system information below, I do hope to find a solution here soon, thanks for taking a look at this.

Edit: So I logged back in on my laptop and moved my character out of The Fringes, I can now get back into the game on my PC. I can play now, but entering The Fringes again causes my game to instantly crash.
Edit 2: Seems like my game crashes in every single Gyr Abania area.
Edit 3: Yeah seems to be worse than I thought, all the duties in the Gyr Abania area, dungeons, trials(example: Shinryu), raids(Omega series) all crashes my game.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\BT\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 04/22/20 09:48:57 Ver: V3.60
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32717.328MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37781.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.216GB SYSTEM_FREEDISC_SPACE 191.484GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 2794.503GB SYSTEM_FREEDISC_SPACE 2139.846GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16358.664 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Acer KG271 B (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {39ACB1C0-3C80-4E42-B1EC-17E0017395C2}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/30/2020 08:00:00
SYSTEM_SOUND Speakers (Razer Kraken Ultimate)
SYSTEM_SOUND_DEVICE_ID {B4C14A52-C496-49B1-951A-A5FC0CD333DF}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 08:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {12457547-34AB-40F2-9BD6-651C5DEA86C2}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/18/2019 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CF0070-DE6F-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84E9CFF0-544E-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {30CF2780-DE6F-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CF4E90-DE6F-11EA-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30D011E0-DE6F-11EA-800C444553540000}
SYSTEM_INPUT_NAME Razer Kraken Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30D06000-DE6F-11EA-800D444553540000}
SYSTEM_INPUT_NAME Razer Kraken Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CF4E90-DE6F-11EA-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30D08710-DE6F-11EA-800E444553540000}
SYSTEM_INPUT_NAME Razer Kraken Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CF9CB0-DE6F-11EA-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CF9CB0-DE6F-11EA-8006444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CFC3C0-DE6F-11EA-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79DC63F0-43CF-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CFC3C0-DE6F-11EA-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30CFEAD0-DE6F-11EA-8009444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30D011E0-DE6F-11EA-800A444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {30D011E0-DE6F-11EA-800B444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Mail
Inbox - Hotmail ‎- Mail
Microsoft Store
Microsoft Store
Microsoft Text Input Application
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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MSI Afterburner 4.6.2
AMD Chipset Software
Battle.net
Google Chrome
Garena (remove only)
Honkai Impact 3 1.0.0
Microsoft Edge
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Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
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Windows SDK EULA
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ENE IO Driver
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MapleStorySEA version 2.04.0
Microsoft Visual Studio Setup Configuration
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Astebreed: Definitive Edition
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Java 8 Update 291 (64-bit)
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000467C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000ECC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001EF0
C:\Program Files (x86)\Razer\APO0527Drv\Drivers\x64\THXHelper0527.exe 00000D60
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000032C0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000023A0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00004C20
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000043A4
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 000028AC
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.4\Lightshot.exe 000048F4
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00003370
C:\Program Files (x86)\Steam\Steam.exe 0000396C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00005B6C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00005664
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003990
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003490
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002E00
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.DragonCenter_2.0.109.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 00003824
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002588
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003AB4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.143.0_x64__8wekyb3d8bbwe\YourPhone.exe 000039CC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxOutlook.exe 0000478C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.13426.20920.0_x64__8wekyb3d8bbwe\HxTsr.exe 00000F20
C:\Users\BT\AppData\Local\Discord\app-1.0.9002\Discord.exe 00002124
C:\Windows\Explorer.EXE 000031A8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001DD4
C:\Windows\System32\CompPkgSrv.exe 000011C0
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_c759ff49aef8a7cf\RtkAudUService64.exe 000042F4
C:\Windows\System32\RuntimeBroker.exe 000036A0
C:\Windows\System32\SecurityHealthSystray.exe 0000447C
C:\Windows\System32\SystemSettingsBroker.exe 000007B8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001ECC
C:\Windows\System32\svchost.exe 000047B8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000EC0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003CD0
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000202C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002834
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002374
C:\Windows\system32\ApplicationFrameHost.exe 00003A2C
C:\Windows\system32\DllHost.exe 00004288
C:\Windows\system32\SettingSyncHost.exe 00002870
C:\Windows\system32\conhost.exe 00004A84
C:\Windows\system32\sihost.exe 00003EB0
C:\Windows\system32\svchost.exe 000047E4
C:\Windows\system32\taskhostw.exe 00001074

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Have any changes happened to the device before the issue began? We would also like to recommend several other troubleshooting steps:

1) Make sure that your hardware is not overheating and remove any overclocks you may have on your graphics card or processor. Please check that any fans or vents are clear of blocks.
2) Disable any additional programs that could cause interference with the game itself including chat programs. Also, remove any custom configurations made using graphics driver-level programs
3) Remove any mods or injectors from the game or system
4) Turn off Fullscreen Optimizations. Find the executable file for the game (normally found in the install folder), right-click it and select 'Properties'. Under the 'Compatibility' tab, check the box labeled 'Disable Fullscreen Optimizations', then click 'Apply'.
5) Remove any unnecessary USB or audio devices (controllers, headphones, flash drives etc.)
6) Update and reinstall the drivers for your graphics card
7) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[BloodTrinity]

Hello, thank you for helping.

For changes, there was a recent windows update I believe, back on 10th of June.

1) Checked, hardware was not overheating, neither did I perform any overlocks, fans are not obstructed.
2) Tried running without any of them running, nothing changed. No configurations using graphics driver-level programs were made.
3) I don't use any mods and/or injectors in the game nor do I have them in my system.
4) Tried, no changes.
5) Removed everything but my keyboard and mouse, nothing changed.
6) Updated and reinstalled yes
7) This too

Took awhile to try them all out, but no, it still crashes whenever I enter the Gyr Abania region, no issue with other Stormblood content like Kugane/Tamamizu/Doman Enclave. But at least now after the "Could not locate data files. Please reinstall FINAL FANTASY XIV.(1ffff)" window pops up, I can still talk in chat with my FC and party, it is just my HUD over a blackscreen, HUD can be interacted with, but it will not open any new windows(IE: pressing C or clicking [Character > Character] will not cause the Character window to pop up. But once I exit from this particular instance of the game and enter it again, I will crash in the loading screen like previously.

Are there any other suggestions?

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like to recommend the following steps:

1) Remove game and all content
2) Restart PC
3) Install and run a registry cleaner
4) Restart PC
5) Reinstall the game
6) Restart PC
7) Launch game to see if issue is resolved

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[BloodTrinity]

Hello, the last solution helped resolve the issue. Thanks for the assistance!

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!