Game not loading/crashing on cutscenes

[Pollinate]

Hello I recently re installed ffxiv 14 and am currently doing the gunbreaker starting quest where you inspect a destination and it triggers a cutscene. Loading the cutscene will cause my game to sometimes crash or sometimes be stuck in an endless black loading screen. This PC has never before had any issues with ffxiv. I have tried running it in direct x 9, making sure all drivers and windows updates are done, changing the compatability to windows 7 and none of these have worked. Please help me I would really love to play this game. I am included system info below.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\justi\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16346.758MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 27610.758MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.623GB SYSTEM_FREEDISC_SPACE 482.509GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.379 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6677
SYSTEM_GRAPHICS_DRIVER_DATE 6/7/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8173.379 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b2801df14ec7de03\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6677
SYSTEM_GRAPHICS_DRIVER_DATE 6/7/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (HyperX Cloud Alpha S Chat)
SYSTEM_SOUND_DEVICE_ID {FD03FF79-F4A9-447E-87A0-5E001F518C67}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2021 20:00:00
SYSTEM_SOUND LG FULL HD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B219CD62-87B6-4DBB-AB20-670D2EDD24A4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 20:00:00
SYSTEM_SOUND LG FULL HD (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D1BC9FC3-7D95-4683-9284-AA0FAEBA0356}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 20:00:00
SYSTEM_SOUND Speakers (HyperX Cloud Alpha S Game)
SYSTEM_SOUND_DEVICE_ID {C57F96A7-6219-4075-881B-7979BD75D265}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.964
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2021 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {074B6AC6-B81C-42E8-8763-03B10F6AF336}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {46E70FAB-73E3-418D-B0B2-D8D9BD9F946D}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 20:00:00
SYSTEM_SOUND Speakers (THX Spatial - Synapse)
SYSTEM_SOUND_DEVICE_ID {D8C1D072-CC9B-4E5F-89BC-0EE90922016C}
SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/17/2019 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C8C2D8F0-324F-11EB-8001444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C8CE71B0-324F-11EB-8002444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C8CE98C0-324F-11EB-8003444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C8CEBFD0-324F-11EB-8004444553540000}
SYSTEM_INPUT_NAME G502 HERO SE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9540D040-D426-11EA-8006444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Alpha S
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {95411E60-D426-11EA-8007444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Alpha S
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8BF01BC0-CCE4-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8BF069E0-CCE4-11EA-8002444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8BF090F0-CCE4-11EA-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8BF0B800-CCE4-11EA-8004444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E54E5D80-9455-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {BE4FC800-CCE8-11EA-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

- FINAL FANTASY XIV Forum - Google Chrome
FFXIVLauncher
Steam
boot
My Games
Task Manager
Volume Mixer - Headset Earphone (HyperX Cloud Alpha S Chat)
Dispatch Board - Google Chrome
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Movies & TV
Movies & TV
LoadingReadyRun - Twitch - Google Chrome
announcements - Discord
boot


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Battle.net
Battlelog Web Plugins
Diablo II
Microsoft Office Enterprise 2007
HandBrake 1.3.0
Hearthstone
Heroes of the Storm
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
OpenAL
Origin
PunkBuster Services
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
Steam
The Elder Scrolls Online
Ubisoft Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
UE4 Prerequisites (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
DYMO Label
Java 8 Update 191
univcredist
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Cybertron Support
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Launcher Prerequisites (x64)
Java Auto Updater
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Path of Building version 1.4.117
GameInput Redistributable
MSIRegister
Project Diablo 2
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Intel(R) Update Manager
Microsoft Office Access MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Dual-Core Optimizer
Microsoft Visual C++ 2005 Redistributable
Epic Games Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Refresh Manager
Adobe Acrobat Reader DC
Google Chrome
Battlestate Games Launcher 10.4.4.1239
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Adobe AIR
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.15.1
Launcher Prerequisites (x64)
Intel® Small Business Advantage
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Arena Companion App 2018.6.11.1
Twitch
Microsoft Visual C++ 2015 RC Redistributable (x64) - 14.0.22816
Lightworks
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Tukui Client
Streamlabs OBS 0.15.1
Vortex
7-Zip 19.00 (x64)
AutoHotkey 1.1.30.01
CCleaner
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
OpenVPN 2.4.8-I601-Win10
Sid Meier's Civilization VI
Batman: Arkham Asylum GOTY Edition
FINAL FANTASY XIV Online
TAP-Windows 9.24.2
VLC media player
Catalyst Control Center Next Localization DA
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization DE
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Intel(R) ME UninstallLegacy
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization FR
OpenShot Video Editor version 2.4.4
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization NO
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization ES
MTG Arena
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Serial IO
Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization TR
Microsoft Silverlight
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Catalyst Control Center Next Localization CHS
Microsoft Office Office 64-bit Components 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Intel(R) Serial IO
Microsoft Update Health Tools
SlimDX Runtime .NET 4.0 x64 (January 2012)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Star Wars Episode 1 Racer
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Catalyst Control Center Next Localization CHT
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Catalyst Control Center Next Localization HU
NVIDIA Graphics Driver 466.77
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Bonjour
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization RU
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft .NET Core Host - 3.1.8 (x64)
Catalyst Control Center Next Localization JA
UE4 Prerequisites (x64)
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization PL
Microsoft Windows Desktop Runtime - 3.1.8 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003104
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002BCC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004AA8
C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\ui\updateui.exe 000031C8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001004
C:\Program Files (x86)\Razer\APO051eDrv\Drivers\x64\THXHelper051E.exe 000029B0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00000B10
C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00002898
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00003B28
C:\Program Files (x86)\Steam\Steam.exe 00002398
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003894
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004A0C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002E2C
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 000010BC
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 00004140
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001484
C:\Program Files\OpenVPN\bin\openvpn-gui.exe 00002A30
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000026A0
C:\Program Files\WindowsApps\AppleInc.iTunes_12113.17.53090.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002A98
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2020.20120.4004.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000019E8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12104.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000AAC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21042.139.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003508
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21021.10311.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000A9C
C:\Users\justi\AppData\Local\Discord\app-1.0.9002\Discord.exe 00001A08
C:\WINDOWS\Explorer.EXE 00001C48
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000F9C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002288
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000022CC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003090
C:\WINDOWS\system32\ApplicationFrameHost.exe 000013D8
C:\WINDOWS\system32\DllHost.exe 000010D8
C:\WINDOWS\system32\SettingSyncHost.exe 00002544
C:\WINDOWS\system32\SndVol.exe 000039E0
C:\WINDOWS\system32\cmd.exe 00002EC4
C:\WINDOWS\system32\conhost.exe 00004DD8
C:\WINDOWS\system32\rundll32.exe 00003E4C
C:\WINDOWS\system32\sihost.exe 0000182C
C:\WINDOWS\system32\svchost.exe 0000372C
C:\WINDOWS\system32\taskhostw.exe 000008FC
C:\Windows\System32\CompPkgSrv.exe 00001980
C:\Windows\System32\RuntimeBroker.exe 000044B4
C:\Windows\System32\SecurityHealthSystray.exe 00002680
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002D8C
C:\Windows\System32\smartscreen.exe 00004F10

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Were any updates or changes made to the PC? In addition, does the issue still occur if the game is reinstalled? Is there an error message received in addition to the black screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Pollinate]

No updates other than regular graphical driver/windows updates. I have uninstalled and reinstalled mulitple times. I also found a thread where someone uninstalled and erased all game files that were in my documents. I tried that and still have no luck. I have gotten a script error one time but most of the time it either just gets stuck waiting for loading or just closes by itself with no message.

[Dynratygus]

Good morning and thank you for the reply.

If you have not done so already, try doing a cleanboot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC. In addition when reinstalling the game is the PC connected directly to the router? Or are you using WIFI?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Pollinate]

Computer is wired with an ethernet cable. Tried the clean boot and it still crashes during the cutscenes. Teleported to new gridania and the game did not crash but I then tried teleporting to the crystarium and it crashed immediately upon transitioning. Please help. I would do a system restore but apparently I have no restore points back to when I knew it was working. Do you think if I purchased the non steam version it would make a difference?

[Dynratygus]

Good afternoon and thank you for the reply.

Unfortunately, if the Steam version of the game is registered to the account, the Windows version cannot be added as they are incompatible with each other. Have you tried lowering the resolution or playing on windowed mode or borderless full screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forums