Troubles Launching/Logging In [90002/2002/11003]

[Alex_Gore]

I tried logging in to FFXIV today, but every time I tried it hit me with either a 90002 or 2002 error.

I've tried troubleshooting this problem with all the usual advice like restarting my computer, uninstalling and reinstalling the game, disabling Large Send Offload, rebooting my router, changing my DNS settings, temporarily disabling my firewall, etc.

None of it worked, and now when I try to start the launcher, it says "Unable to download patch files [11003]". I'm currently in the middle of re-downloading my game again, but I'm worried it will just interrupt my download again and hit me with the same error.

I've been at this for hours now, please help!

[echolynfan]

Same here - someone broke something today.

[elock]

same. might be an ISP issue. Spectrum here. started yesterday.

[Woxy]

same. I feel like I"ve tried everything that people have recommended I try. The game worked perfectly fine 2 days ago and now I either try to get past the title screen and get error 2002 or get to the loading screen into the game and get error 10105. I've tried reinstalling the game, turning off firewalls, flushing dns settings, etc. nothing works. please fix asap. I never have the unable to download patch files error though.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Please try the following troubleshooting steps:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

-Make sure your fire wall or antivirus program is not interfering with the game

- Check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Alex_Gore]

Thanks for responding, but it looks like Square managed to fix the problem. I can now log in to my characters just fine.

Looks like it was an issue with the NA datacenter network according to the news on Lodestone.

[Rhaervis]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Thank you for keeping us updated. We will be moving this thread to "Closed Concerns".

Good luck with your adventures through Eorzea!