Missing gil

[mienbao]

Hello, I've recently had some problems with gil and not sure why it has gone missing. The first time I noticed this was on my retainer when 1mil gil suddenly was gone when I logged in one day. I remember I was withdrawing gil from my retainer to buy gear on the MB and left about 1-2mil gil on my retainer. Then suddenly when I log in again to check the summoning bell, there was only 1 gil on him. The second time where this gil problem happened is with my previous Free Company. Since there is a history of the chest, my friend found my character took 22mil from the chest. I have never touched the gil in the chest, the only things I withdrew were crystals for crafting and some of my own housing items I stored in the chest. I've never seen 22mil in my inventory, the most I've ever had on me was 4mil. I don't know where this gil went. I don't have suspicion that someone has access to my account as I have the one time password activated so I am assuming it's a bug. I would really like to know what's going on, and if I can get my gil back, especially the Free Company gil because it's a huge amount. Below I followed the bug reporting format and provided as much info as I could. Thank you!


Date & Time: 4/22/21 15:42
Frequency: Twice
World name: Adamantoise
Character name: Miien Bao
Retainer name: Mapodofu
Class/Level: DRG 80
Party or solo: Solo
In-game time: N/A
Area and coordinates: At any Company Chest/Summoning Bell
Steps:
1. Check Retainer after log-in
2. Found 1mil gil missing with only 1 gil left (which is weird because I wouldn't leave only 1 gil and my retainer did not sell anything worth only 1 gil)

Second Time Steps:
1. Checked Free Company Chest History
2. Found my character withdrew 22mil gil but I have never personally withdrew gil and never seen it in my inventory


Connection Specs
- Type of internet connection/provider: Ethernet Bell
- Modem maker/model number: Not sure

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


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[MilkieTea]

Did you happen to click on a forum link ingame?

[ICountFrom0]

And then entire your information on a site that clearly wasn't the squanix forum, but was made to look like it?

I mean, you've given your password to somebody else, what do you expect?

[mienbao]

Did you happen to click on a forum link ingame?

I don't believe I've ever had.. I'm usually pretty cautious and have one time password activated :'(

[IckeDerTyp]

Change your password, just to be on the safe side ^^

[mienbao]

Change your password, just to be on the safe side ^^

yup did as soon as my FC friend told me about what happened, I wonder if there's any way to get my gil back.. I hope Squenix could help ;;

[Jeeqbit]

What you described sounds like what happens when your account falls victim to phishing. They usually take your gil and your free companies gil.

[rainichan]

yup did as soon as my FC friend told me about what happened, I wonder if there's any way to get my gil back.. I hope Squenix could help ;;

They can do a 1 time rollback, but it takes quite a few weeks and it's the only one you get afaik. Any progress you have done between reporting it to SE and when they rollback will be lost, including any gear you have gotten/upgraded or any new gil that you've made.